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- Tasks: Design and enhance enterprise UC and AV platforms for seamless collaboration.
- Company: Dynamic tech firm in London with a focus on innovation.
- Benefits: Competitive daily rate, flexible work environment, and professional growth opportunities.
- Other info: Fast-paced environment with opportunities for hands-on experience and career advancement.
- Why this job: Join a cutting-edge team and make a real impact in communication technology.
- Qualifications: 2+ years in UC/AV support and a degree in IT or related field.
The predicted salary is between 60000 - 60000 £ per year.
6 months contract inside IR35, 3 days in office in London, Daily rate £300.
We are seeking a highly skilled Unified Communications & Audio Visual Engineer to design, support, and enhance enterprise Unified Communications (UC) and Audio Visual (AV) platforms across the business. This role blends deep technical UC engineering capability with hands-on AV and meeting support, ensuring reliable, secure, and high-quality collaboration experiences for end users, executives, and trading environments. The successful candidate will support and evolve platforms including Cisco CUCM, WebEx (Dedicated Instance), Microsoft Teams, voice recording, trader turret systems, and enterprise AV meeting room technologies, while providing responsive meeting and event support. This role requires strong technical expertise, excellent communication skills, and a customer-focused mindset, operating within a global, distributed team.
Key Responsibilities
- Design, configure, support, and enhance the global UC environment, ensuring high availability, performance, and security.
- Administer and troubleshoot Cisco Unified Communications Manager (CUCM), including dial plans, call routing, SIP integrations, upgrades, and incident resolution.
- Support WebEx Dedicated Instance, Microsoft Teams, and related integrations within the wider UC framework.
- Provide first-line and second-line support for scheduled and on-demand meeting requests and AV incidents.
- Prepare, test, and support meeting rooms, including video conferencing, audio systems, and room control platforms.
- Coordinate and validate multi-site meetings, test calls, and complex conferencing scenarios.
- Provide hands-on support for executive meetings, global town halls, departmental events, and internal events.
- Create and maintain high-quality design documentation, operational procedures, runbooks, test plans, and change documentation.
- Operate within an Agile delivery environment, supporting continuous improvement.
- Participate in on-call rotas and provide out-of-hours or weekend support where required.
Key Skills & Experience
- Extensive experience with Cisco CUCM, including dial plans, call routing, troubleshooting, and upgrades.
- Strong experience with Microsoft Teams (configuration, troubleshooting, and integration).
- Experience with WebEx Dedicated Instance and UC platform integration.
- Knowledge of voice recording systems (e.g., Redbox) and regulatory requirements.
- Experience with IPC Dealerboards or similar trader turret systems.
- Knowledge of SIP, CUBEs, VoIP, and UC networking concepts.
- Experience supporting AV and meeting room technologies, including Crestron and enterprise conferencing systems.
- Solid understanding of network protocols and basic desktop troubleshooting.
Professional & Personal Skills
- Strong problem-solving skills with excellent attention to detail.
- Confident communicator, able to work effectively with end users, executives, and technical teams.
- Customer-focused with a friendly, professional approach.
- Ability to multitask and prioritize in a fast-paced environment.
- High sense of ownership, collaboration, and accountability.
- Willingness and ability to physically handle AV equipment (lifting, cabling, staging as required).
Qualifications & Background
- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
- Minimum 2+ years' experience in Unified Communications, AV support, or collaboration technologies.
- Industry certifications are desirable: CCNP Collaboration, Microsoft Teams Certified, AV or UC vendor certifications.
- Working knowledge of Windows 11, Microsoft Office, and Outlook.
Unified Comms & Audio Visual Services Engineer in London employer: McCabe & Barton
Contact Detail:
McCabe & Barton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Comms & Audio Visual Services Engineer in London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or online webinars related to Unified Communications and Audio Visual technologies. You never know who might be looking for someone with your skills, and personal connections can often lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those involving Cisco CUCM, Microsoft Teams, or AV support. This will give potential employers a clear idea of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to UC and AV systems. Be ready to discuss your hands-on experience and how you've tackled challenges in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Unified Comms & Audio Visual Services Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Unified Communications and Audio Visual technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with Cisco CUCM, Microsoft Teams, and AV support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing a bit of personality, so feel free to share your passion for UC and AV technologies and how you can enhance collaboration experiences.
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've tackled challenges in UC or AV environments. We’re looking for candidates who can demonstrate strong problem-solving abilities and a customer-focused mindset, so make sure to include relevant anecdotes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at McCabe & Barton
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco CUCM, Microsoft Teams, and WebEx. Be ready to discuss specific configurations or troubleshooting scenarios you've handled in the past. This role is all about technical expertise, so showing that you can navigate these platforms with ease will impress the interviewers.
✨Showcase Your Customer-Focused Mindset
Since this position requires a strong customer-focused approach, think of examples where you've gone above and beyond to support users. Whether it’s resolving AV issues during a critical meeting or ensuring seamless communication for executives, having these stories ready will highlight your commitment to excellent service.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during the interview. They might ask how you would handle a multi-site meeting setup or troubleshoot an AV issue on the spot. Practising these scenarios beforehand will help you feel more confident and demonstrate your hands-on experience.
✨Document Your Successes
Be prepared to discuss your experience with creating documentation like design documents and operational procedures. Highlight any instances where your documentation improved processes or helped your team. This shows that you not only have technical skills but also understand the importance of clear communication and organisation.