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For Companies At a Glance
- Tasks: Design and enhance cutting-edge Unified Communications and Audio Visual platforms for a leading investment firm.
- Company: Join a top-tier investment management firm with a focus on innovation and collaboration.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative team culture with excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic environment while working with the latest technologies.
- Qualifications: 2+ years in UC/AV support, strong technical skills, and a customer-focused mindset.
Leading Investment Management firm is seeking a highly skilled Unified Communications & Audio Visual Engineer to design, support, and enhance enterprise Unified Communications (UC) and Audio Visual (AV) platforms across the business. This role blends deep technical UC engineering capability with hands-on AV and meeting support, ensuring reliable, secure, and high-quality collaboration experiences for end users, executives, and trading environments. The successful candidate will support and evolve platforms including Cisco CUCM, WebEx (Dedicated Instance), Microsoft Teams, voice recording and enterprise AV meeting room technologies, while providing responsive meeting and event support. This role requires strong technical expertise, excellent communication skills, and a customer-focused mindset, operating within a global, distributed team. The successful candidate will be expected to attend the London office 3 days per week + 2 days WFH.
Key Responsibilities
- Unified Communications Engineering
- Design, configure, support, and enhance the global UC environment, ensuring high availability, performance, and security.
- Administer and troubleshoot Cisco Unified Communications Manager (CUCM), including dial plans, call routing, SIP integrations, upgrades, and incident resolution.
- Support WebEx Dedicated Instance, Microsoft Teams, and related integrations within the wider UC framework.
- Manage and troubleshoot CUBEs, SIP gateways, and SIP call flows.
- Oversee voice recording platforms (eg Redbox), ensuring regulatory compliance, data integrity, and operational reliability.
- Support trader turret systems (eg IPC Dealerboards), ensuring resilient communication for trading and Front Office environments.
- Monitor UC system performance and proactively address issues.
- Support and integrate Contact Center technologies (eg Webex Contact Center).
- Collaborate with network, security, and cyber teams to ensure secure and resilient UC services.
- Provide first-line and second-line support for scheduled and on-demand meeting requests and AV incidents.
- Prepare, test, and support meeting rooms, including video conferencing, audio systems, and room control platforms.
- Coordinate and validate multi-site meetings, test calls, and complex conferencing scenarios.
- Provide hands-on support for executive meetings, global town halls, departmental events, and internal events.
- Support event planning staff with AV setup, live support, and post-event teardown.
- Perform diagnostics and troubleshooting for AV platforms including Crestron, Microsoft Teams Rooms, Zoom, WebEx, and other collaboration tools.
- Assist with installation, cabling, staging, and maintenance of AV and conferencing equipment.
- Maintain accurate records for incidents, requests, and resolutions via the service desk.
- Create and maintain high-quality design documentation, operational procedures, runbooks, test plans, and change documentation.
- Operate within an Agile delivery environment, supporting continuous improvement.
- Participate in on-call rotas and provide out-of-hours or weekend support where required.
- Assist with special projects and technology initiatives as directed by IT management.
- Maintain compliance with company policies, vendor standards, and software licensing requirements.
- Continuously develop knowledge of UC, AV, desktop, networking, and collaboration technologies.
Key Skills & Experience
- Technical Skills
- Extensive experience with Cisco CUCM, including dial plans, call routing, troubleshooting, and upgrades.
- Strong experience with Microsoft Teams (configuration, troubleshooting, and integration).
- Experience with WebEx Dedicated Instance and UC platform integration.
- Knowledge of voice recording systems (eg Redbox) and regulatory requirements.
- Knowledge of SIP, CUBEs, VoIP, and UC networking concepts.
- Experience supporting AV and meeting room technologies, including Crestron (ideally) or similar enterprise conferencing systems.
- Solid understanding of network protocols and basic desktop troubleshooting.
- Strong problem-solving skills with excellent attention to detail.
- Confident communicator, able to work effectively with end users, executives, and technical teams.
- Customer-focused with a friendly, professional approach.
- Ability to multitask and prioritise in a fast-paced environment.
- High sense of ownership, collaboration, and accountability.
- Willingness and ability to physically handle AV equipment (lifting, cabling, staging as required).
Qualifications & Background
- Minimum 2+ years' experience in Unified Communications, AV support, or collaboration technologies.
- Industry certifications are desirable: CCNP Collaboration, Microsoft Teams Certified, AV or UC vendor certifications.
- Working knowledge of Windows 11, Microsoft Office, and Outlook.
Unified Comms & Audio Visual Engineer -London - contract £300-350 per day (PAYE), hybrid employer: McCabe & Barton
Contact Detail:
McCabe & Barton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Comms & Audio Visual Engineer -London - contract £300-350 per day (PAYE), hybrid
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to Unified Communications and Audio Visual tech. It's a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects and achievements in UC and AV. This can be a game-changer during interviews, giving you an edge over other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions specific to UC and AV roles. Mock interviews with friends or mentors can help you feel more confident and articulate your experience better.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role. Plus, it shows you're genuinely interested in joining our team. Don't miss out on the chance to land that dream job!
We think you need these skills to ace Unified Comms & Audio Visual Engineer -London - contract £300-350 per day (PAYE), hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience with Unified Communications and Audio Visual technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a customer-focused mindset, so let that personality come through!
Showcase Your Technical Skills: Since this role requires strong technical expertise, make sure to highlight your experience with Cisco CUCM, Microsoft Teams, and AV technologies. We want to know how you’ve tackled challenges in these areas, so include specific examples where possible.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at McCabe & Barton
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco CUCM, Microsoft Teams, and WebEx. Be ready to discuss your hands-on experience with these platforms, as well as any troubleshooting you've done. The more specific examples you can provide, the better!
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining complex technical concepts in simple terms. Think about how you would describe a technical issue to a non-technical person. This will demonstrate your ability to connect with end users and executives alike.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Prepare by thinking through common AV and UC issues you’ve encountered and how you resolved them. This will show your practical experience and your customer-focused mindset.
✨Demonstrate Your Team Spirit
This role involves working within a global, distributed team, so be ready to discuss your experience collaborating with others. Share examples of how you’ve contributed to team projects or supported colleagues, highlighting your sense of ownership and accountability.