SERVICE MANAGER
Financial Services Client | London (Hybrid, 3 days in office) | Permanent
THE ROLE
Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems.
KEY RESPONSIBILITIES
Act as senior escalation point for incidents and major incident management
Lead root cause analysis, trend analysis, and process improvements
Design service measures, SLAs, and monthly reporting
Manage third-party vendors and service providers
Oversee change, release, and capacity management
On-call support including out-of-hours critical periods
WHO YOU ARE
Essential:
ITIL qualified with 5+ years managing support functions in Financial Services
Strong incident, problem, change, and release management experience
Experience supporting critical, high-volume trading systems
Proven ability defining SLAs and service procedures
Service Management qualifications
Key Attributes:
Excellent communicator (executive and technical audiences)
Strong critical thinker with accountability
Solution-focused and collaborative
Results-oriented, able to multi-task
Drives operational excellence and continuous improvement
AMRT1_UKTJ
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Service Manager in London employer: McCabe & Barton
As a leading global consultancy, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With a competitive salary of £63,000 plus bonuses and the flexibility of hybrid working, our team enjoys a supportive environment where they can thrive while working with top-tier clients in the Financial Services sector. Join us to make a meaningful impact in Operational Resilience and advance your career in a collaborative setting located in the heart of London.
