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For Companies At a Glance
- Tasks: Resolve technical issues and manage service requests for users in London.
- Company: Join a dynamic IT team at a leading company in London.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be the go-to person for IT support and make a real difference.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Opportunity to grow in a fast-paced, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Head Office, London
Hours: Monday to Friday, 9:00am–5:30pm
Working Pattern: On-site
Reports to: Service Desk Team Lead
Department: IT and Operations – Service Management
About the Role
We’re looking for a proactive and technically capable Service Desk Analyst to join our Clients IT Service Desk team. As the first point of contact for IT support, you’ll play a key role in resolving technical issues, managing service requests, and ensuring a smooth experience for users in our London. This is a hands‑on role where you’ll support critical applications and collaborate with internal teams and external vendors.
Key Responsibilities
- Resolve first‑line technical issues and service requests in line with SLAs
- Provide third‑party support for applications
- Log and manage tickets across phone, email, and walk‑up channels
- Build and configure desktops, laptops, and mobile devices
- Support new joiners, movers, and leavers with account setup and access changes
- Maintain audit logs and provide evidence for service management controls
- Create and update SOPs and knowledge base articles
- Track hardware movements and maintain asset records
- Raise security awareness and identify risks
- Collaborate with internal teams and external vendors to deliver excellent outcomes
What We’re Looking For
- Experience in a service desk or IT support role
- Experience providing third‑party support for critical applications, coordinating with external vendors to manage incidents, changes and problem records
- Strong understanding of Microsoft 365, Active Directory, and desktop deployment
- Experience working within an Azure environment
- Familiarity with ITIL processes and audit controls
- Excellent communication and stakeholder management skills
- A customer‑focused mindset with strong problem‑solving skills
- Technical aptitude and a willingness to learn and grow
- Certifications such as ITIL v4 Foundation or CompTIA A+ are a plus
If you’re ready to take ownership of IT support and thrive in a dynamic, multi-site environment, we’d love to hear from you.
IT Service Desk Analyst employer: Mccabe & Barton
Contact Detail:
Mccabe & Barton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer interactions. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or relevant certifications, make sure to highlight them during interviews. It’s a great way to demonstrate your technical aptitude and commitment to learning.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and service desk roles. Use keywords from the job description to show we’re looking for someone who fits the bill!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about IT support and how your skills align with our needs. Keep it friendly and professional, just like us!
Show Off Your Technical Skills: Don’t forget to mention your experience with Microsoft 365, Active Directory, and any other tech skills that make you a great fit. We love seeing candidates who are technically savvy and eager to learn!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mccabe & Barton
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and desktop deployment. Be ready to discuss how you've used these tools in past roles, as well as any experience you have with Azure environments.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about specific incidents where you had to troubleshoot a problem or manage a service request, and be ready to explain your thought process.
✨Familiarise Yourself with ITIL Processes
Since familiarity with ITIL processes is a plus, it’s worth brushing up on these concepts. Be prepared to discuss how you’ve applied ITIL principles in your previous roles, especially in relation to service management controls.
✨Communicate Like a Pro
As a Service Desk Analyst, communication is key. Practice explaining technical concepts in simple terms, and think about how you would handle difficult conversations with users or stakeholders. Show that you can maintain a customer-focused mindset even under pressure.
