At a Glance
- Tasks: Provide 1st and 2nd line IT support in a fast-paced financial environment.
- Company: Dynamic Private Equity firm in London with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Great chance to work closely with executives and global IT teams.
- Why this job: Join a vibrant team and support cutting-edge technology in finance.
- Qualifications: Experience in IT support, especially in Windows/M365 environments.
The predicted salary is between 40000 - 50000 £ per year.
A Private Equity firm in London is seeking an Infrastructure Support Analyst to provide 1st and 2nd line IT support, with some 3rd line exposure, in a fast-paced financial services environment. The role also includes significant executive support.
Key Responsibilities
- Provide 1st and 2nd line IT support, with escalation to 3rd line where required
- Support Windows 10/11 and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
- Manage Active Directory/Microsoft Entra ID for user onboarding, access, and Intune device management
- Azure Virtual Desktop (AVD) support and session troubleshooting
- Intune device enrolment and policy management across Windows and iOS
- Support laptops, desktops, mobile devices, printers, and video conferencing tools
- Endpoint build, imaging, hardware fault diagnosis and vendor coordination
- Provide high-level executive support across the business
- Work with global IT teams to resolve incidents
Requirements
- Experience in 1st and 2nd line IT support (some 3rd line exposure preferred)
- Helpdesk or IT support experience in a Windows/M365 environment
- Hands-on Entra ID and M365 administration
- Intune/endpoint management across Windows and iOS devices
- Familiarity with conditional access and MFA configuration
- Good communication skills; comfortable dealing directly with end users at all levels
- Financial services or regulated environment experience a plus
- Experience in financial services or corporate environments is a must
We think you need these skills to ace Infrastructure Support Analyst
1st Line IT Support
2nd Line IT Support
3rd Line IT Support
Windows 10/11 Support
Microsoft 365 Administration
Active Directory Management
Microsoft Entra ID Management
