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- Tasks: Lead customer operations and manage a team of data centre technicians.
- Company: Join a leading data centre services provider focused on sustainability and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a rapidly growing company making a positive impact through renewable energy.
- Qualifications: Experience in team management, project management, and data centre infrastructure is essential.
- Other info: Ideal for tech-savvy individuals passionate about customer service and process improvement.
The predicted salary is between 48000 - 72000 £ per year.
Our client is a leading, innovative data centre services provider, who offer colocation and cloud services to diverse businesses and hyperscalers globally. Sustainability is at the heart of their business, with the majority of their operations powered by renewable energy. They are growing rapidly (both people and facilities) and are now looking to hire a Customer Implementation Manager.
This role will involve managing customer operations and whitespace infrastructure, leading a team of data centre technicians, managing projects, and improving process and workflow.
Key responsibilities include:- Management of remote hands function
- Customer service and support
- Project management
- Tools and system management - ITSM, CSM, DCIM
- Process improvement
- Hardware installation, structured cabling and connectivity management
- Team management experience
- Project management skills
- Deep knowledge of data centre infrastructure (including power, cooling, connectivity and redundancy)
- Technical support background gained in a data centre environment (hardware installation and cable management/design)
- Strong communication and customer facing skills
- Previous experience improving process and workflow
- Experience with service management and monitoring tools
Customer Implementation Manager employer: McCabe & Barton
Contact Detail:
McCabe & Barton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Manager
✨Tip Number 1
Familiarise yourself with the latest trends in data centre technology and sustainability. This will not only help you understand the company's core values but also demonstrate your commitment to their mission during discussions.
✨Tip Number 2
Network with professionals in the data centre industry, especially those who have experience in customer implementation roles. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and projects in the past. Highlighting your achievements in process improvement will resonate well with the hiring team.
✨Tip Number 4
Research the tools and systems mentioned in the job description, such as ITSM and DCIM. Being knowledgeable about these tools will show that you're proactive and ready to hit the ground running.
We think you need these skills to ace Customer Implementation Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Customer Implementation Manager position. Make sure you understand the key responsibilities and required skills, such as team management, project management, and knowledge of data centre infrastructure.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, project management, and technical support within a data centre environment. Use specific examples that demonstrate your skills in managing teams and improving processes.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your experience with ITSM, CSM, and DCIM tools, and explain how your previous roles have prepared you for managing customer operations and leading a team.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at McCabe & Barton
✨Showcase Your Team Management Skills
As a Customer Implementation Manager, you'll be leading a team of data centre technicians. Be prepared to discuss your previous experiences in team management, highlighting how you motivated and guided your team to achieve goals.
✨Demonstrate Project Management Expertise
This role requires strong project management skills. Come equipped with examples of past projects you've managed, focusing on your approach to planning, execution, and overcoming challenges.
✨Highlight Your Technical Knowledge
Deep knowledge of data centre infrastructure is crucial. Brush up on key concepts related to power, cooling, connectivity, and redundancy, and be ready to discuss how you've applied this knowledge in previous roles.
✨Prepare for Customer Service Scenarios
Strong communication and customer-facing skills are essential. Think of specific instances where you've successfully resolved customer issues or improved customer satisfaction, as these will demonstrate your capability in this area.
