Location: Treforest Industrial Estate - MCC Cardiff
Hours: Full time, 37.5 hours per week, site based
Reports to: Customer Service Manager
No sponsorship available – applicants must have the right to work in the UK
Are you an organised, customer-focused professional who thrives in a fast-paced environment? We’re looking for a Customer Services Representative to join our team at MCC Cardiff.
In this role, you’ll be the main point of contact for our customers, ensuring a smooth and professional experience across orders, deliveries, and day-to-day queries. You’ll work closely with internal teams including Sales and Customer Service colleagues, playing a key role in delivering outstanding service.
What you’ll be doing:
- Managing customer communications including orders, enquiries, and deliveries
- Monitoring orders through the system to ensure timely dispatch
- Keeping customers informed with accurate delivery updates
- Handling customer reports, complaints, and queries professionally
- Supporting new product development (NPD) and internal projects
- Maintaining stock levels and managing aged stock
- Collaborating closely with Sales Account Managers
- Supporting customer visits when required
What we’re looking for:
- Strong customer service and communication skills (phone & email)
- Highly organised with excellent attention to detail
- Ability to multitask and prioritise in a busy environment
- Confident, proactive, and self-motivated
- Comfortable working to deadlines and adapting to changing priorities
- Good IT skills, particularly Excel
Why join us?
- Be part of a collaborative and supportive team
- Opportunity to develop your skills and grow within the business
- Work in a dynamic environment where no two days are the same
Customer Service Representative in Cardiff employer: MCC
MCC is an excellent employer located in Daventry, offering a supportive work culture that prioritises employee development through structured training programmes. With a focus on quality and teamwork, employees enjoy various perks, including product discounts, making it a rewarding place to grow your career as a Precision Label Inspection Operator.
