Retail and Bar Manager

Role OverviewOur Values EXCELLENCE Striving for excellence in every aspect of the MCC’s operations. Valuing continuous improvement, pushing boundaries to achieve the best outcomes for Members, players and visitors. From the world-class cricket schedule to the maintenance of Lord’s Cricket Ground, we aim to drive forward the game of cricket. TEAMWORK Creating a cohesive and supportive environment to create shared goals and responsibilities. Success in our team performance benefit all who come to Lord’s. By valuing teamwork at MCC we create a positive and inclusive environment. INTEGRITY Striving for honesty, fairness and ethical conduct in all aspects of cricket. Integrity, both on and off the field of play, is at the heart of MCC. Promote a culture of sportsmanship celebrated by those within the Club and those who visit to play or watch.  What the role involves: Bar Management: Oversee the operation of a match day bar at Lord’s Ensure bar is clean, well-organised, and ready for service before, during, and after events Stock management including stock counts, requisitions, rotation, wastage control and following reconciliation processes Promote teamwork to create a positive and energised work environment. Strong communication skills. Ensure all guests receive personal and effective service that is befitting of a world class venue such as Lord’s. Handle customer inquiries, complaints, and feedback promptly and professionally. Ensure compliance with all licensing laws, health and safety regulations, and company policiesAdditional Information Zero-hours Casual Worker Agreement offering flexibility. About the RoleWould you like the opportunity to work at Lord's, the Home of Cricket and the most famous cricket ground in the world? Marylebone Cricket Club (MCC) is looking for enthusiastic individuals to join our F&B team ahead of another busy cricket season at Lord's. Lord's is a sports and events venue where the best wants to perform, both on and off the field. We take pride in our reputation for providing some of the finest food and service within the sports industry.  Benefits Career progression opportunities. Plenty of work available around 2025 Fixtures at Lord’s. Involvement in the event and being part of the cricket atmosphere. Fun team culture and social possibilities Free meal on Major Match days. For non London based Managers, car parking or accommodation options will be available during the World Test Championship, Test Match, Hundred Final and One Day International. Essential SkillsTo be considered for this role, good availability to work during Major Matches and International fixtures at Lord’s will be required. These events are key moments in the season, and your presence will be essential to ensuring smooth operations and a great experience for all. Essential: Experience as a Bar Manager or similar role. Confident personality to engage with staff, members and guests Excellent leadership and team management skills Outstanding customer service and communication skills Ability to work under pressure and adapt to changing demands Strong organisational skills with good attention to detail Interest and knowledge of beverages, including wine, spirits, and beer Understanding of beverage dispense equipment and basic troubleshooting skills Complete understanding of licensing laws and health and safety regulations We welcome applications for this Retail & Bar Manager role from candidates with any of the following skills or experience: Bar, Retail, Hospitality, Events, Front of House, Bar Tender, Retail