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- Tasks: Be the go-to technical expert for iconic brands, providing support and driving innovation.
- Company: Join MCC, a leader in print and packaging solutions, shaping industries with innovative products.
- Benefits: Enjoy flexible work options, travel opportunities, and a chance to work with top global brands.
- Why this job: Make an impact in a dynamic role that fosters creativity and collaboration across teams.
- Qualifications: Bring technical expertise, project management skills, and strong communication abilities.
- Other info: Travel up to 40% within the EMEA region for exciting on-site opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join MCC as an EMEA Technical Service Representative (TSR) – Drive Innovation, Deliver Excellence! Location: EMEA Region (Flexible) Travel: Up to 40% Industry: Print & Packaging Function: Technical Services / Customer Success Are you a technical expert with a passion for innovation and customer success? MCC is launching a dynamic new team of EMEA Technical Service Representatives (TSRs) to align our technical capabilities with our commercial strategy. As a TSR, you’ll be the trusted technical partner for some of the world’s most iconic brands— Heineken, P&G, Unilever , and more. What You’ll Do Be the Expert: Act as the go-to technical contact for key accounts across EMEA, providing on-site and remote support to optimize performance and ensure satisfaction. Lead Product Introductions: Manage technical onboarding and qualification for new products, coordinating across production, sales, and R&D to ensure seamless integration. Drive Innovation: Identify customer needs and market trends to help shape the future of labeling—developing new materials, adhesives, and printing techniques. Collaborate Across Teams: Work closely with R&D, engineering, operations, marketing, and sales to deliver holistic solutions and exceed customer expectations. Inspire Confidence: Serve as a subject matter expert, mentoring internal teams and guiding customers through complex technical challenges. What You Bring Technical Mastery: Deep knowledge of print industry processes and product development. Leadership & Agility: Proven project management skills with a creative, problem-solving mindset. Communication Excellence: Strong written, verbal, and presentation skills to engage with stakeholders at all levels. Team Spirit: A collaborative approach and the ability to build strong relationships across functions and cultures. Digital Fluency: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access). Why Join MCC? At MCC, we don’t just make labels—we create solutions that move industries forward. This is your chance to shape the future of technical service in a global, innovation-driven company. If you\’re ready to make an impact and grow your career in a high-visibility role, we want to hear from you. Ready to lead the future of technical service? Apply now and become a key player in MCC’s EMEA success story. #J-18808-Ljbffr
Technical Service Representative, EMEA employer: MCC Label
Contact Detail:
MCC Label Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Representative, EMEA
✨Tip Number 1
Familiarise yourself with the latest trends in the print and packaging industry. Understanding innovations in materials, adhesives, and printing techniques will not only boost your confidence but also demonstrate your passion for the field during interviews.
✨Tip Number 2
Network with professionals in the technical services and customer success sectors. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at MCC.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects or solved complex technical challenges in the past. Highlighting your problem-solving skills and ability to collaborate across teams will resonate well with the hiring managers.
✨Tip Number 4
Showcase your digital fluency by being proficient in Microsoft Office Suite. Consider creating a presentation that outlines your understanding of the role and how you can contribute to MCC’s success, as this will reflect your communication excellence and readiness for the position.
We think you need these skills to ace Technical Service Representative, EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Technical Service Representative. Familiarise yourself with the print and packaging industry, as well as the specific needs of key accounts like Heineken and Unilever.
Tailor Your CV: Highlight your technical expertise and relevant experience in the print industry. Emphasise any project management skills and examples of how you've successfully collaborated across teams to deliver solutions.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for innovation and customer success. Mention specific instances where you've driven change or improved processes, and explain why you're excited about the opportunity at MCC.
Prepare for Interviews: Anticipate questions related to technical challenges and customer interactions. Be ready to discuss your problem-solving approach and how you would handle complex situations, demonstrating your communication excellence and team spirit.
How to prepare for a job interview at MCC Label
✨Showcase Your Technical Expertise
Make sure to highlight your deep knowledge of print industry processes and product development during the interview. Be prepared to discuss specific examples where you've successfully solved technical challenges or optimised performance for clients.
✨Demonstrate Your Problem-Solving Skills
Since the role requires a creative, problem-solving mindset, come equipped with examples of how you've led projects or initiatives that required innovative thinking. This will show your potential employer that you can drive innovation in their team.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical concepts. Tailor your language to suit both technical and non-technical stakeholders.
✨Emphasise Collaboration
As a TSR, you'll need to work closely with various teams. Share experiences where you've successfully collaborated across functions and cultures. Highlight your ability to build strong relationships and inspire confidence in others.
