Customer Service Representative

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Customer Service Representative, Daventry

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Client:

MCC Label

Location:

Daventry, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b3f35f0580af

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Description

Customer Service Representative

JOB DESCRIPTION AND OBJECTIVES –

Reporting to the Customer Service Manager, the job holder will be expected to deliver optimum customer service.

To be successful in the role, you will need high levels of organizational skills and time management to accurately project manage customer orders.

The job holder will be responsible for the day-to-day management of customer requirements, and clear communication will be key to success, as the role requires regular dialogue with customers and internal business functions.

You will project manage New Product Development through the business to meet customer expectations, working within estimated time and cost.

As part of the Customer Service team, you will aid the decision-making process and contribute towards best practices within the department, which aims to deliver supply solutions in a cost-effective and timely manner.

TASKS INCLUDE:

• Daily management of customer requirements.
• Accurately input all sales orders and job tickets.
• Project manage customer orders to meet expectations, working within estimated time and cost.
• Update and communicate any changes to the customer delivery date.
• Ensure artwork approvals and colour targets are received timely in line with production schedules.
• Proactively communicate with customers via phone, Teams meetings, and visits.
• Stay informed about changes in technology/components related to customer requirements.
• Maintain a safe environment and support site safety objectives.
• Attend and contribute to Customer Service, Tier 2, and Planning meetings.
• Be the first point of contact for quality issues reported by customers.
• Support compliance with site environmental standards and objectives.
• Follow training to ensure consistent work practices.
• Improve internal customer-supplier relationships.
• Participate in Artwork and New Product Development meetings.

GOALS:

INTEGRITY:

• Conduct business legally, ethically, and within the law, supporting ISO 14001 and OHSAS 18001 standards.
• Create a safe working environment and participate in risk assessments.
• Operate with integrity and accountability.
• Comply with SOX requirements.

PASSION:

• Support change management by delivering objectives timely and positively.
• Support customer brands through value engineering and differentiation.
• Reduce internal non-conformances by trending and systemic fixes.
• Acknowledge individual and team successes.

CREATIVITY:

• Encourage continuous improvement and lean principles.
• Demonstrate creativity and flexibility, fostering innovation.
• Utilize the supply chain for better product offerings.

PERSEVERANCE:

• Communicate goals clearly.
• Drive business goals through leadership.
• Learn from mistakes and avoid repetition.

ACHIEVEMENT:

• Differentiate from competitors through quality, cost, service, and technical excellence.
• Develop individuals and promote from within.
• Celebrate successes.

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