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- Tasks: Lead initiatives to elevate customer service standards and deliver exceptional experiences across Europe.
- Company: Join Multi-Color Corporation, a leader in premium labels for iconic brands.
- Benefits: Flexible remote work, dynamic environment, and opportunities for impactful projects.
- Why this job: Shape the future of customer service and collaborate with diverse teams.
- Qualifications: Experience in customer service leadership, strong project management, and excellent communication skills.
- Other info: Embrace diversity and inclusion in a supportive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Commercial Operations Director
Location: Europe (flexible)
Workplace: Remote
Travel: Frequent - 70%
Please note: this position is an internal vacancy available to only candidates employed within MCC Label. If you are not eligible to apply for this position, your application will not be considered.
Build your Career with an Industry Leader
For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. With more than 12,000 teammates in 25+ countries, we come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care.
We’re looking for a Customer Service Excellence Manager to lead initiatives that elevate service standards, harmonise processes, and deliver exceptional customer experiences across our European sites. Your main responsibilities will include:
- Set the Standard: Benchmark and implement best practices for Customer Service across Europe.
- Drive Consistency: Develop and deploy standardised processes, tools, and training.
- Lead Change: Introduce Lean/CI principles and spearhead improvement projects.
- Measure Success: Govern KPIs for OTIF, order turnaround, and customer satisfaction.
- Collaborate Globally: Partner with Commercial, Operations, and Site Leadership teams to ensure seamless workflows and onboarding.
About you:
- Proven experience in leading a Customer Service or Commercial function.
- Strong project management, analytical skills, and ability to influence without authority.
- Passion for continuous improvement and process harmonisation.
- Excellent communication skills and flexibility for extensive travel.
- CI qualification and additional European languages are strongly desirable.
Why apply? This is your chance to shape the future of Customer Service across our European commercial operations, lead impactful projects, and work with diverse teams in a dynamic environment.
Additional Information: To apply for this role you must already have the right to live and work in the United Kingdom or the European Union and have the ability to travel unrestricted within these areas. Visa sponsorship is not provided. As an American-owned company with multi-national operations, our main language for cross-border collaboration and communications is English. As such, the ability to speak fluent business English is essential for this role and all applications must be made using the English language. Due to the frequent travel associated with this role, providing all minimum criteria are met, preference will be given to those candidates that live near an international airport.
Diversity & Inclusion: At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued and empowered. We are committed to providing an environment in which everyone is included, treated fairly and with respect. We consider our people our best asset and understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.
Customer Service Excellence Manager - Internal Only in Clydebank employer: MCC Label
Contact Detail:
MCC Label Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Excellence Manager - Internal Only in Clydebank
✨Tip Number 1
Network like a pro! Reach out to colleagues and connections within MCC. A friendly chat can open doors you didn’t even know existed. Plus, they might give you the inside scoop on what the hiring managers are really looking for.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service excellence. We all know that confidence is key, so role-play with a mate or in front of the mirror to nail your delivery!
✨Tip Number 3
Showcase your passion for continuous improvement! Bring examples of how you've driven change in previous roles. This will demonstrate your commitment to elevating service standards, which is exactly what they're after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the MCC family and ready to contribute to our mission of delivering exceptional customer experiences.
We think you need these skills to ace Customer Service Excellence Manager - Internal Only in Clydebank
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service excellence. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Passion: Let us know why you’re excited about this position! Share your enthusiasm for continuous improvement and how you’ve driven change in previous roles. We love seeing candidates who are genuinely passionate about elevating customer experiences.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still reflecting your personality.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at MCC Label
✨Know Your Customer Service Standards
Before the interview, brush up on the latest trends and best practices in customer service. Understand what exceptional customer experiences look like and be ready to discuss how you can implement these standards at MCC.
✨Showcase Your Project Management Skills
Prepare specific examples of past projects where you've successfully led change or improved processes. Highlight your analytical skills and how you've influenced teams without direct authority—this will resonate well with the role's requirements.
✨Emphasise Your Communication Skills
Since this role involves collaboration across various teams, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you’ve effectively communicated with diverse groups in previous roles.
✨Demonstrate Your Passion for Continuous Improvement
Share your experiences with Lean/CI principles and any relevant qualifications. Show that you’re not just about maintaining standards but are also eager to innovate and drive improvements in customer service.
