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- Tasks: Join our team to process transport bookings and assist customers via phone and email.
- Company: We are a dynamic logistics company focused on delivering exceptional customer service.
- Benefits: Enjoy free ferry travel, retail discounts, and access to our wellbeing platform.
- Why this job: Be part of a supportive culture where your communication skills can shine and make an impact.
- Qualifications: No experience needed; just bring your organisational skills and a proactive attitude.
- Other info: Flexible shift patterns with weekend cover required; training provided for all new hires.
The predicted salary is between 28800 - 43200 £ per year.
Key Responsibilities
- Working as part of a Customer Services team accurately processing transport bookings via telephone / email and online systems
- Data input on our inhouse transport management system
- Booking collections / deliveries directly with 3rd party sites
- Record keeping and reporting in the form of live transport updates and KPIs
- Liaising with various departments and outside depots to ensure effective communication to customer base
- Answering phone calls from customers, drivers, depots and assisting with any queries raised
Shift patterns
1 week covering 0700 – 1600
1 week covering 0900 – 1800
1 week covering 1000 – 1900
Weekend cover (1 in 5) is required from 0800 – 1200 Sat & Sun with a day in lieu the following week as rest day.
Skills
- Logistics and customs experience preferrable but not essential as training will be provided.
- Strong organisational and multitasking abilities.
- Good IT skills. Confident with Microsoft excel/Outlook & using online portals.
- Excellent communication skills both verbally and written.
- High attention to detail and a proactive approach to problem solving.
Benefits
- Carpark
- Canteen
- Contributory company pension scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Breeze, our award-winning Wellbeing platform.
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Customer Services Advisor employer: McBurney Transport
Contact Detail:
McBurney Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the logistics industry and customer service best practices. Understanding common challenges and solutions in transport booking can give you an edge during interviews.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Excel and Outlook. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This will help you feel more confident when answering queries from customers and colleagues during the interview process.
✨Tip Number 4
Research StudySmarter and our values. Showing that you align with our mission and culture can make a positive impression and demonstrate your genuine interest in joining our team.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Emphasise your organisational skills, attention to detail, and any IT proficiency, especially with Microsoft Excel and Outlook.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Customer Services Advisor role. Mention your ability to multitask and solve problems proactively, as these are key skills for the position.
Highlight Relevant Experience: If you have previous experience in customer service or logistics, be sure to detail this in your application. Even if you lack direct experience, relate any transferable skills from past roles that demonstrate your capability to handle customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at McBurney Transport
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Services Advisor. Familiarise yourself with processing transport bookings, data input, and liaising with various departments. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Be ready to discuss how you handle queries from customers and colleagues, as well as any experience you have with written communication.
✨Demonstrate Organisational Skills
Highlight your ability to multitask and stay organised, especially when dealing with transport bookings and live updates. You might want to share specific instances where you successfully managed multiple tasks or projects simultaneously.
✨Prepare for Shift Pattern Questions
Be ready to discuss your availability and flexibility regarding the shift patterns mentioned in the job description. Showing that you're willing to cover weekends and adapt to different shifts can set you apart from other candidates.