Senior Operator - Warehouse in Middleton

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

Key Purpose:

To effectively manage, support and develop a team in order to optimise efficiency, quality, health and safety, pallets per hour and housekeeping.

Key Responsibilities:

• Engage, motivate and develop assigned staff.
• Ensure correct manning levels for assigned customer orders and inbound deliveries.
• Through management of Warehouse Operatives ensure corrective actions from audits are made and maintained.
• Maintain departmental hygiene standards at all times.
• Monitor compliance to all Company policies, procedures and Safe Working Practices.
• Carry out HR related procedures, e.g. appraisals.
• Check all inbound deliveries for any quality issues.
• Replace and report to the site quality department any issues with outbound deliveries (leaking product/damaged boxes etc).
• Work with all departments to achieve and maintain customer accreditation and BRC standards.
• Assist with investigations into quality failure as required.
• Plan, load and despatch all customer orders.
• Prepare for and conduct shift handovers with other Senior Operators.
• Ensure accurate data is input to the system to allow accurate management information on the agreed KPI’s to be obtained.
• Adhere to housekeeping, 5S, Lean and HSE standards to maintain green audit status with external customers.
• Issue General Safety Notices as appropriate.
• Ensure any issues with trucks are reported for repair as soon as possible and logged on the MHE repair log.
• Review and identify improvement opportunities and recommend solutions through use of McBride problem solving techniques.
• Ensure agreed HSE KPI’s are delivered.
• Ensure that routine safety inspections are correctly carried out.
• Report, record and support investigation of near misses and accident/incidents.
• Ensure adherence to PPE and HSE policies and procedures (duty of care).
• Contribute to the delivery of agreed KPI’s (Pallets per hour, internal and external customer service, Operational excellence).

Key Result Areas:

• Accident rate and root cause analysis.
• Support with accident investigations.
• Ensure department hygiene standards are maintained daily and improved as required.
• Record all inbound and outbound vehicle details that arrive on site.
• Complete trailer check sheets for outbound vehicles to check for condition and cleanliness.
• Ensure accurate receipt and labelling of all inbound deliveries.
• Ensure all customer orders are picked and despatched in line with the loading schedule.
• Promote a culture of involvement and interest in individual ideas through listening, briefing and appraisals.
• Assist in improving employee opinion survey results.

Relevant and Quantifiable Measures:

• Responsible for all inbound deliveries into the warehouse.
• Responsible for all outbound/customer loads in line with the collection schedule.
• Responsible for safe vehicle movement in the yard, including the safe reversing of vehicles onto loading bays.
• Responsible for carrying out trailer checks on all vehicles that attend site.
• Responsible for collecting samples for QA and sales.
• Responsible for the picking of customer orders.
• Responsible for replacing any damaged or leaking products before going out to the customer.
• Responsible for searching for and reporting back of any missing pallets.
• Responsible for blocking any pallets that cannot be sent out due to quality reasons.
• Responsible for completing the shift handover report in the absence of the team manager.
• Responsible for updating 3rd party logistics provider on pallets to collect in the absence of team manager.
• Ensure PI counts are completed for each quarterly cycle.
• Responsible for data capture and recording.
• Daily management of small operating teams – up to 15 people.

Behavioural Competencies / Personal Characteristics:

• Communication – communicates at all levels clearly, listens and involves others in direction and goal setting.
• Team Building – Builds effective relationships with people at all levels, while motivating and energising others.
• Leadership – Provides vision and direction, inspires others to follow.
• Commitment to self-development – Engages actively in improvement activities.
• Leading Change – Plans for and successfully introduces change leading to improvements.
• Drive and self-motivation – Achieves success with others, consistently operates as an example for others.
• Meeting customer needs – Understands the importance of identifying and meeting the needs of external and internal customers.
• Building customer focus – Works consistently to achieve customer focus and improve service standards within the team.
• Performance focus – Uses resources effectively, with a clear focus on critical tasks and the achievement of objectives.
• Decision-making – Analyses situations, makes sound judgements and takes appropriate decisions.

Education and Experience:

• 1-2 years experience in an FMCG environment, supervisory experience advantageous.
• Demonstrate both mechanical and technical aptitude.
• Good problem-solving skills.
• Ability to manage and motivate a small team of people.
• Good interpersonal skills.
• Good time management skills.
• High standards of literacy and numeracy.
• Attention to detail is a must.
• Ability to operate in and promote an environment which continuously seeks to improve through investigation analysis, team participation and involvement.
• IT / Systems literate.

Company/Department Strategy and Plans:

• Understands the broad longer-term objectives for the site and the department.
• Is aware and can explain the relationship between own objectives and those of the department.
• Knows what he/she needs to do to deliver and achieve objectives respecting the work of others.
• Understands and identifies possible problems and risks and seeks help to address them if needed.
• Demonstrates an understanding of and commitment to the values of the company.

Commercial Awareness:

• Understands and takes responsibility for the effect own day-to-day actions have on the commercial performance of the business.
• Takes an interest and contributes to continuous improvement initiatives to drive efficiency and cost-effectiveness.

Policies, Procedures and Standards:

• Has a broad understanding and applies those aspects of policy, procedure and standards that are applicable to self and own area of work.
• Is aware of the various methods and measures which exist to monitor compliance to policies, procedures and standards and the risks/consequences of non-compliance.

Customer Service:

• Understands the concept of the “internal customer, supplier”, who their internal customers are and the standards of service they require.
• Develops working relationships with people from other areas of the business.
• Provides services and information accurately and timely.
• Responds to customers in a collaborative and friendly manner always striving to deliver customer satisfaction.
• Takes ownership for work activities, issues and complaints within his/her control, referring those which are outside their remit to the appropriate person.

Health, Safety and Environment:

• Complies with Robert McBride Ltd. Health, Safety and Environmental Policies.
• Ensures safe working and ensures that their working environment is kept tidy.
• Reports any safety hazards and environmental risks within the work area or malfunction of any machine, plant or equipment to the immediate Manager.
• Complies with all written or verbal instructions given to ensure personal safety and the safety of others.
• Uses safety equipment and/or protective clothing as required by the task in hand.
• Reports all incidents to the immediate Manager whether injury is sustained or not, including environmental incidents.
• Observes the Fire Evacuation Procedure and learns the position of all fire equipment and exit routes.

Quality:

• Understanding and following all quality procedures and specifications.
• Takes responsibility for quality.
• Reports substandard or unsatisfactory work/products.

Continuous Improvement:

• Participates in continuous improvement activities.
• Knowledge of suitable processes and skills applications.

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