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- Tasks: Lead a team to create unforgettable experiences at global sports events.
- Company: Join McBride Sport, a key player in the sports and entertainment industry.
- Benefits: Enjoy a competitive salary, private healthcare, and 25 days of leave plus bonuses.
- Why this job: Be at the forefront of innovation in sports while traveling internationally and making an impact.
- Qualifications: Must have experience in managing large-scale events and exceptional guest experience operations.
- Other info: This role offers hybrid working arrangements and a chance to work with diverse cultures.
The predicted salary is between 60000 - 65000 £ per year.
McBride Sport is proud to be working on behalf of a Global Sports Agency in the search for an experienced Guest Experience Director. This is an incredible chance to work at the forefront of global sports events, driving innovation, managing world-class experiences, and making a significant impact in the sports and entertainment industry.
- Job Title: Guest Experience Director
- Travel: Up to 16 weeks per year of international travel, offering the opportunity to work across iconic events and locations around the world
- Location: London
Key Responsibilities:
As the Guest Experience Director, you will:
- Lead and manage the Guest Experience team across Europe, the Middle East, and the Americas, ensuring the successful delivery of world-class events.
- Oversee key aspects of guest experience, including hospitality, VIP services, logistics, and fan engagement strategies.
- Manage relationships with stakeholders, suppliers, and team members to ensure seamless event execution.
- Drive innovation in event delivery, curating exceptional experiences for fans, VIPs, players, and sponsors.
- Provide strategic oversight on accommodation, transportation, F&B, and CRM systems for international events.
- Recruit, train, and develop a high-performing team while maintaining a positive and collaborative working environment.
- Represent the agency in client meetings, presentations, and business development discussions.
Ideal Candidate:
We are seeking a highly experienced professional with:
- A proven track record of managing teams and delivering large-scale, international events.
- Expertise in guest experience operations, particularly in hospitality and event engagement.
- Exceptional communication and relationship management skills, with the ability to work across different cultures and regions.
- Strong organisational and project management abilities, with a focus on delivering to the highest standards.
- A passion for sports and a deep understanding of the sports ecosystem.
Additional Benefits:
- Annual discretionary company bonus of up to 8%.
- Private healthcare and an Employee Assistance Program (EAP).
- 25 days of annual leave, plus public holidays.
- Staff clothing and hybrid working arrangements.
This role is an incredible opportunity for a driven individual to lead impactful projects, explore international travel, and be part of a global sports network.
Guest Experience Director employer: McBride Sport
Contact Detail:
McBride Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Director
✨Tip Number 1
Network with professionals in the sports and events industry. Attend industry conferences, seminars, or local meetups to connect with people who can provide insights or referrals for the Guest Experience Director role.
✨Tip Number 2
Research the latest trends in guest experience and event management. Being knowledgeable about innovative practices will help you stand out during interviews and demonstrate your passion for enhancing guest experiences.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large-scale events in the past. Highlight your leadership skills and ability to work with diverse teams across different cultures.
✨Tip Number 4
Familiarize yourself with the agency's previous events and their approach to guest experience. This knowledge will allow you to tailor your discussions and show how you can contribute to their success.
We think you need these skills to ace Guest Experience Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large-scale international events and guest experience operations. Use specific examples that demonstrate your expertise in hospitality and event engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and your understanding of the sports ecosystem. Mention how your skills align with the responsibilities of the Guest Experience Director role and how you can drive innovation in event delivery.
Highlight Communication Skills: Emphasize your exceptional communication and relationship management skills in your application. Provide examples of how you've successfully worked across different cultures and regions to enhance guest experiences.
Showcase Leadership Experience: Detail your experience in recruiting, training, and developing high-performing teams. Highlight any previous roles where you led a team to deliver successful events, focusing on your ability to maintain a positive and collaborative working environment.
How to prepare for a job interview at McBride Sport
✨Showcase Your Experience
Be prepared to discuss your previous roles in managing large-scale events. Highlight specific examples where you successfully led a team or improved guest experiences, especially in international settings.
✨Demonstrate Cultural Awareness
Since the role involves working across different regions, emphasize your ability to adapt to various cultures. Share experiences that showcase your relationship management skills and how you've navigated diverse environments.
✨Innovative Thinking
Prepare to discuss how you drive innovation in event delivery. Think of unique ideas you've implemented in past roles that enhanced guest experiences and be ready to share them during the interview.
✨Passion for Sports
Express your enthusiasm for sports and the industry. Be ready to talk about your favorite events, teams, or experiences that have shaped your understanding of the sports ecosystem.
