Customer Reference & Technical Support Officer in Middleton

Customer Reference & Technical Support Officer in Middleton

Middleton Full-Time 30000 - 40000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Coordinate projects, manage documentation, and support team and customer requests.
  • Company: Join McBride, a leading supplier in the FMCG sector with a positive work culture.
  • Benefits: Full-time role with opportunities for career growth and skill development.
  • Other info: Flexible, creative environment with a focus on teamwork and continuous improvement.
  • Why this job: Be part of a dynamic team making a real impact in the cleaning and hygiene industry.
  • Qualifications: GCSEs in English and Maths; strong IT skills and attention to detail.

The predicted salary is between 30000 - 40000 Β£ per year.

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

Key Purpose

Coordinate projects, manage documentation and data accurately, support team and customer requests, and help keep systems, artwork, and communications organised and up to date.

Key Responsibilities:
  • To compile accurate customer technical documentation and develop artwork briefs ensuring they meet both internal and industry requirements and guidelines.
  • To co-ordinate multiple projects, liaise with internal and external stakeholders to ensure tasks are completed according to agreed deadlines, and to accurately record and maintain key data where appropriate.
  • Proof-read & approve created artwork.
  • To ensure all web-based systems are maintained as required by internal and external stakeholders.
  • Support the team with any other general admin duties.
  • To ensure that health, safety and hygiene regulations are adhered to all at times via maintaining a clean and safe working environment.
  • To generate and maintain procedures and work instructions for the area.
  • To always maintain confidentiality.
  • Contribute as part of a successful team.
  • To play an active part in continuous improvement within the department.
What will make you successful
  • Ability to work under pressure to agreed timescales.
  • Ability to prioritise in a constantly changing environment.
  • Strong communication capabilities both internally & externally.
  • Ability to work independently.
  • Resilient to setbacks.
  • Willingness to learn new skills.
  • An open and enquiring mind.
  • Strong organisational skills.
  • Attention to detail.
  • Strong team work ethic.
  • Committed and Persuasive.
  • Flexible, creative and innovative.
Skills & Qualifications:
  • Educated to GCSE standard in English and Mathematics.
  • IT skills – good knowledge of Excel, PowerPoint, Word, Outlook, Internet, SAP and EH&S.
  • Good knowledge of databases and data collation.

Your privacy is important to us. Please check our Job Applicant Privacy Notice on our career opportunities page which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

Customer Reference & Technical Support Officer in Middleton employer: McBride plc

At McBride, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Located in Middleton, Manchester, our team enjoys a supportive environment with ample opportunities for personal and professional growth, alongside competitive benefits that reflect our commitment to employee well-being. Join us to be part of a leading International FMCG business where your contributions are valued and recognised.

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Contact Details:

McBride plc Recruitment Team

We think you need these skills to ace Customer Reference & Technical Support Officer in Middleton

Project Coordination
Technical Documentation
Artwork Brief Development
Stakeholder Liaison
Data Management
Proofreading
Web-Based Systems Maintenance