Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to tackle advanced tech issues and work on exciting IT projects.
- Company: McBains is a unique social enterprise focused on environmental and social initiatives.
- Benefits: Enjoy hybrid work, competitive pay, and perks like private healthcare and a bike-to-work scheme.
- Why this job: Make a real impact while growing your skills in a supportive and inclusive environment.
- Qualifications: Experience with VMware, Azure, and Microsoft 365 is essential; strong problem-solving skills are a must.
- Other info: Participate in community service days and enjoy team events that foster connections.
The predicted salary is between 36000 - 60000 £ per year.
Third Line Support Engineer
Department: CEN – Central Functions
Employment Type: Full Time
Location: London
Description
McBains are looking for a third line support engineer to join our London based team. This is a hybrid 3rd Line Support and Project-based role, providing an opportunity to tackle advanced technical issues while also working on in-depth infrastructure and IT projects. The successful candidate will have exposure to a wide range of systems and technologies, with the chance to enhance their expertise across critical IT domains.
Key Responsibilities
Must-Haves
The following skills and experience are essential for this role:
- VMware: Advanced support and management.
- Servers (Physical and Virtual): Strong support and administrative expertise.
- Azure: Proven experience with cloud services.
- Microsoft 365 Admin Centre: Strong support and administrative skills.
- Azure Active Directory: Advanced support-level expertise.
Desirables
Experience or exposure to the following technologies is advantageous:
- Darktrace Security AI System
- Trellix (formerly McAfee MVision Endpoint Security)
- Backup Solutions (Veritas and Redstor)
- SolarWinds Network Monitoring and Service Desk
- SQL Server: Basic maintenance experience.
- Intune/Endpoint Manager/Patch My PC (Mobiles & Laptops)
- SAN Management
- Fibre Switch Management
- Mimecast Administration
- Microsoft Teams Voice
- SharePoint
- Exchange
- Microsoft Teams
- Microsoft 365 Defender/Security
- Microsoft Intune
- Cisco Meraki Network Equipment
- Synapse 360 (Disaster Recovery Solution)
- Network Infrastructure Management: Design, support, and manage network infrastructure, including Meraki MX, AP, and switches (Cisco, Meraki, IBM, and VERSA SDWAN).
- 3rd Line Support: Resolve advanced technical issues across systems and applications, acting as an escalation point for complex incidents.
- Project Collaboration: Contribute to the delivery of IT projects, ensuring successful implementation of infrastructure upgrades and new technologies.
Skills, Knowledge and Expertise
Candidate Attributes
The ideal candidate will bring strong problem-solving skills, an analytical mindset, and a commitment to continuous learning. They should be capable of working both independently and collaboratively on technical issues and projects.
Values, Culture & Benefits
- Business as a force for good: We are a unique social enterprise, with all our profits contributing directly to environmental and social initiatives.
- Net Zero by 2050: We are committed to net zero and building a sustainable future.
- Charity Community Day: All our colleagues are encouraged to take a day off work once a year to make a meaningful impact in the community.
- Sustainability Panel: McBains employees have the option of joining our sustainability panel to be the voice for change in our sustainability initiatives.
- Give as You Earn: Empowering our team to back charities and causes they believe in.
- Electric Vehicle Scheme – We operate an EV scheme which allows you to be part of the climate change solution, one drive at a time.
- Brewgooder beers: Enjoy beers with a cause at our monthly team drinks – each sip helps to fund clean water projects!
- Annual Performance Development Reviews: We’re as invested in your career growth and success as you are with annual reviews to reward and refocus.
- Employee Assistance Program: Anonymous on demand support for mental health, advice and coaching needs.
- The Better Way Award & Recognition: Our monthly award to recognise the person who exemplifies our values of Integrity, Understanding and Flexibility.
- £100 Voucher for Monthly Award Winners: We celebrate your achievements, big and small!
- DEI Champion: McBains will always lead from the front in fostering an inclusive and diverse workplace.
- Team Social Events: Regular team events to foster meaningful connections with your colleagues – it’s not all about work!
- Team Sports: Teamwork makes the dream work, on and off the field.
- Employee Referral Scheme: Earn up to £5000 per referral by helping us build a team as exceptional as you are!
- Glassdoor 4.3 /5 Score: Don’t just take our word for it- hear from our team about why this is such a great place to work.
- Professional Fees Paid: We understand you’re ambitious and we want to support your continuous learning and development.
- Private Healthcare via BUPA: Our colleagues’ health and well-being are our top priorities.
- Private Dental: We care about your smile as much as you do!
- Eyecare: See the world more clearly and focus on what matters, thanks to our eyecare coverage.
- Travel Insurance: We understand your safety and security are important, wherever you are.
- Growing Company with Opportunities for Career Progression: Your potential is limitless here!
- Competitive Compensation Package: A comprehensive package that rewards your skills, experience, and dedication.
- Hybrid Work Approach: Work-life balance tailored to your lifestyle.
- Learning Management System: Never stop learning, growing, and improving thanks to our amazing LMS team.
- 25 Days Holiday Allowance: Take the time you need to recharge and rejuvenate.
- Buy/Sell AL: Flexible holiday so you can balance work and life your way.
- Bike to Work Scheme: A healthier, greener way to start your day!
- Pension Contribution: Flexible options to help secure your long-term financial well-being.
- Life Assurance: Providing peace of mind for you and your loved ones.
- Interest-Free Season Ticket Loan: Making your daily commute a little easier.
- Training & Development Scheme: Begin your career journey with a team that invests in you!
#J-18808-Ljbffr
Third Line Support Engineer employer: McBains
Contact Detail:
McBains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, especially VMware, Azure, and Microsoft 365. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific challenges they face, which you can address in your discussions during the interview.
✨Tip Number 3
Prepare to discuss your problem-solving approach and past experiences with complex technical issues. Be ready to share specific examples that demonstrate your analytical mindset and ability to work both independently and collaboratively.
✨Tip Number 4
Show your enthusiasm for continuous learning and professional development. Highlight any recent training or projects you've undertaken that align with the role's requirements, as this reflects your commitment to growth in the IT field.
We think you need these skills to ace Third Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience with VMware, Azure, and Microsoft 365 Admin Centre. Use specific examples that demonstrate your advanced support and management skills in these areas.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your problem-solving skills and commitment to continuous learning align with McBains' values and mission.
Showcase Relevant Projects: If you have worked on any relevant IT projects, describe them briefly in your application. Highlight your role, the technologies used, and the outcomes achieved to demonstrate your project collaboration skills.
Highlight Soft Skills: McBains values strong problem-solving abilities and teamwork. Make sure to include examples of how you've successfully worked both independently and collaboratively on technical issues or projects.
How to prepare for a job interview at McBains
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with VMware, Azure, and Microsoft 365 Admin Centre in detail. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your advanced support capabilities.
✨Demonstrate Problem-Solving Skills
Since the role requires strong problem-solving abilities, come equipped with examples of complex technical issues you've tackled. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasize Collaboration and Communication
This position involves project collaboration, so be ready to discuss how you've worked with teams in the past. Share experiences where your communication skills helped resolve issues or implement new technologies successfully.
✨Align with Company Values
Research McBains' commitment to sustainability and community initiatives. Be prepared to express how your personal values align with theirs, especially regarding their focus on being a force for good and contributing to environmental and social causes.
