At a Glance
- Tasks: Welcome visitors, manage calls, and keep the reception area tidy.
- Company: Join McBains, a forward-thinking company committed to sustainability and community impact.
- Benefits: Enjoy flexible hours, competitive pay, and perks like private healthcare and team events.
- Other info: Work Mondays and Thursdays in a vibrant London office with opportunities for career progression.
- Why this job: Be part of a supportive team that values your growth and offers meaningful community engagement.
- Qualifications: GCSE education preferred; customer service experience is a plus.
Part-Time Receptionist - CEN
Department: CEN - Central Functions
Employment Type: Full Time
Location: London - McBains, 26 Finsbury Square, EC2A 1DS
Description
Key Responsibilities
- Greet and welcome visitors in a warm and professional manner
- Answer and direct incoming phone calls and emails promptly
- Maintain the reception area, ensuring it is tidy and presentable
- Manage meeting room bookings and set up spaces as required
- Handle incoming and outgoing post, deliveries, and couriers
- Support with general administrative tasks such as photocopying, scanning, printing, and filing
- Assist with ordering office supplies and monitoring stock levels
- Coordinate travel and accommodation arrangements for staff
- Update and maintain contact lists and other office databases
- Liaise with clients and suppliers to ensure a smooth visitor and caller experience
- Support the wider team with ad-hoc administrative duties as required
Skills, Knowledge and Expertise
- GCSE level education or equivalent
- Previous receptionist or customer service experience is an advantage
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Strong communication and interpersonal skills
- Excellent organisational skills and attention to detail
- Friendly, approachable, and professional demeanor
- Positive, enthusiastic attitude with a proactive, “can-do” mindset
- Ability to work calmly under pressure and manage multiple tasks efficiently
- Reliable and punctual, with a flexible approach to work
Values, Culture & Benefits
- Net Zero by 2050: We are committed to net zero and building a sustainable future.
- Charity Community Day: All our colleagues are encouraged to take a day off work once a year to make a meaningful impact in the community.
- ️ Sustainability Panel: McBains employees have the option of joining our sustainability panel to be the voice for change in our sustainability initiatives.
- ️ Give as You Earn: Empowering our team to back charities and causes they believe in.
- Electric Vehicle Scheme – We operate an EV scheme which allows you to be part of the climate change solution, one drive at a time.
- Brewgooder beers: Enjoy beers with a cause at our monthly team drinks – each sip helps to fund clean water projects!
- Annual Performance Development Reviews: We\'re as invested in your career growth and success as you are with annual reviews to reward and refocus.
- Employee Assistance Program: Anonymous on demand support for mental health, advice and coaching needs
- \"The Better Way\" Award & Recognition: Our monthly award to recognise the person who exemplifies our values of Integrity, Understanding and Flexibility.
- £100 Voucher for Monthly Award Winners: We celebrate your achievements, big and small!
- DEI Champion: McBains will always lead from the front in fostering an inclusive and diverse workplace.
- Team Social Events: Regular team events to foster meaningful connections with your colleagues – it’s not all about work!
- Team Sports: Teamwork makes the dream work, on and off the field.
- Employee Referral Scheme: Earn up to £5000 per referral by helping us build a team as exceptional as you are!
- Glassdoor 4.3 /5 Score: Don’t just take our word for it- hear from our team about why this is such a great place to work.
- Professional Fees Paid: We understand you’re ambitious and we want to support your continuous learning and development.
- Private Healthcare via BUPA: Our colleagues’ health and well-being are our top priorities.
- Private Dental: We care about your smile as much as you do!
- Eyecare: See the world more clearly and focus on what matters, thanks to our eyecare coverage.
- ️ Travel Insurance: We understand your safety and security are important, wherever you are.
- Growing Company with Opportunities for Career Progression: Your potential is limitless here!
- Competitive Compensation Package: A comprehensive package that rewards your skills, experience, and dedication.
- Hybrid Work Approach: Work-life balance tailored to your lifestyle.
- Learning Management System: Never stop learning, growing, and improving thanks to our amazing LMS team.
- 25 Days Holiday Allowance: Take the time you need to recharge and rejuvenate.
- ️ Buy/Sell AL: Flexible holiday so you can balance work and life your way.
- Bike to Work Scheme: A healthier, greener way to start your day!
- Pension Contribution : Flexible options to help secure your long-term financial well-being.
- Life Assurance: Providing peace of mind for you and your loved ones.
- Interest-Free Season Ticket Loan: Making your daily commute a little easier.
- Training & Development Scheme: Begin your career journey with a team that invests in you!
Part-Time Receptionist - CEN in London employer: McBains group
McBains is an exceptional employer located in the heart of London, offering a vibrant work culture that prioritises integrity, understanding, and flexibility. With a strong commitment to employee growth through annual performance reviews, professional development opportunities, and a supportive environment, we ensure our team members thrive both personally and professionally. Our unique benefits, including a Charity Community Day, sustainability initiatives, and a hybrid work approach, make McBains a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Receptionist - CEN in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like McBains group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at McBains group and let us see your personality shine through!
We think you need these skills to ace Part-Time Receptionist - CEN in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and McBains group.
Get Familiar with Our Brand:Before applying, take some time to learn about McBains group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at McBains group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress McBains group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which McBains group will surely appreciate.
