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For Companies At a Glance
- Tasks: Lead the guest services team to create unforgettable experiences for every visitor.
- Company: Join McArthurGlen, Europe's top designer outlet manager with a focus on excellence.
- Benefits: Competitive salary, performance bonuses, wellbeing allowance, and exclusive discounts.
- Why this job: Make a real impact in hospitality while working in a vibrant, international environment.
- Qualifications: Experience in guest-focused operations and a passion for exceptional service.
- Other info: Enjoy a positive work culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Our Mission: \’To create the finest retail experiences.\’
Our Purpose: \’Making the extraordinary possible\’
McArthurGlen Group, Europe\’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.
What you\’ll be doing
As Guest Experience Manager at East Midlands Designer Outlet, you\’ll be the driving force behind creating memorable moments for every guest. You\’ll lead the guest services team, champion service excellence across the centre, and continuously elevate the experience from arrival to departure. From shaping strategy and managing day-to-day operations to training teams and analysing performance, you\’ll ensure every interaction reflects our commitment to hospitality, innovation, and care. You\’ll also play a key role in identifying new revenue opportunities and enhancing commercial services, all while fostering a culture of warmth, professionalism, and continuous improvement.
Why McArthurGlen?
- Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 20%
- Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
- Volunteering Days: Benefit from 2 paid volunteering days per year.
- Exclusive Discounts: Access special discounts at our Designer Outlets.
- International Exposure: Work with colleagues across eight countries within a global organization.
- Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
- Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
- Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
To be successful you\’ll bring
- Passionate about delivering excellent guest service
- Able to put guests at the heart of everything we do
- Able to show a proven track record of running successful guest focused operations that nurture and grow the business and level of guest satisfaction
- Considerable experience of managing a guest focused team in a luxury
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Guest Experience Manager employer: McArthurGlen
Contact Detail:
McArthurGlen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality during interviews! Remember, they’re not just looking for skills; they want to see if you’ll fit into their culture. Be yourself, share your passion for guest experience, and let your enthusiasm shine through.
✨Tip Number 3
Prepare some killer questions for your interviewers. Ask about their approach to guest experience or how they foster team development. This shows you’re genuinely interested and helps you assess if it’s the right fit for you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role and the company.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for guest service shine through. We want to see how you put guests at the heart of everything you do, so share specific examples that highlight your commitment to creating memorable experiences.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Manager role. Use keywords from the job description and relate your past experiences to the responsibilities listed. This shows us that you understand what we’re looking for and how you can contribute.
Highlight Your Leadership Skills: As a Guest Experience Manager, you'll be leading a team, so don’t forget to showcase your leadership skills in your application. Share stories about how you've successfully managed teams and fostered a culture of warmth and professionalism.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get to know you better. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at McArthurGlen
✨Know the Company Inside Out
Before your interview, dive deep into McArthurGlen's mission and values. Understand their commitment to creating extraordinary retail experiences and think about how your own values align with theirs. This will help you articulate why you're a great fit for the Guest Experience Manager role.
✨Showcase Your Guest Service Passion
Prepare specific examples from your past experiences where you've gone above and beyond to deliver exceptional guest service. Highlight situations where you led a team or implemented strategies that improved guest satisfaction. This will demonstrate your passion and capability in this area.
✨Be Ready to Discuss Strategy
Think about how you would approach shaping strategy for guest services at the East Midlands Designer Outlet. Be prepared to discuss ideas on enhancing the guest experience, identifying new revenue opportunities, and fostering a culture of continuous improvement. This shows you're proactive and ready to contribute.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the current challenges the guest services team faces or how success is measured in this role. This not only shows your interest but also gives you valuable insights into the company culture and expectations.
