At a Glance
- Tasks: Engage with guests, solve problems, and create joyful experiences.
- Company: Join the vibrant team at McArthurGlen Designer Outlet in York.
- Benefits: Competitive pay, performance bonuses, wellbeing allowance, and shopping discounts.
- Other info: Flexible hours, diverse team, and opportunities for growth await you.
- Why this job: Be the face of our brand and make every guest's visit memorable.
- Qualifications: Exceptional people skills and a proactive attitude are essential.
The predicted salary is between 25000 - 27000 £ per year.
Interested in working in a busy, exciting and dynamic environment? We are currently hiring for our Guest Experience team at the McArthurGlen Group Designer Outlet in York! This is a fixed‑term position for 22.5 hours per week. You will be required to work on Wednesdays and Fridays, as well as either a Saturday or a Sunday each week. This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
Job Description
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.
Qualifications
- Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
- Thrive in a fast-paced setting with customer facing and admin tasks.
- Be proactive and able to make things happen.
- Have proficient IT skills including email, Word and Excel.
- Have fluent proficiency in English. Any additional language skills would be an advantage.
- Be flexible about working hours to accommodate the full trading hours of the centre on a rota basis.
Additional Information
- You'll receive a competitive base salary of 12.71 per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, shopping discounts, and more.
- Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
- Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
- Over 85% of our employees would recommend us as an excellent place to work.
- Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
- At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
- Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
- McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations.
Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact [email protected]
Guest Experience Advisor in York employer: McArthurGlen UK
At McArthurGlen Group, we pride ourselves on being a leading employer in the designer outlet sector, offering a vibrant and inclusive work culture that values innovation and excellence. As a Digital Product Performance Manager, you'll enjoy competitive salaries, performance bonuses, and a strong focus on employee wellbeing with flexible working options and access to extensive learning resources. Join us to collaborate with diverse teams across eight countries, where your contributions will directly impact our digital platforms and customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor in York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on McArthurGlen and their values. This will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with guests, think of some scenarios where you can demonstrate your problem-solving abilities. Role-play with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various hours, so be prepared to discuss your availability during the interview. Highlight your willingness to adapt and how you thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the McArthurGlen site. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Guest Experience Advisor in York
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you engage with guests and create those extraordinary moments of joy. Don’t be afraid to share a little about yourself and why you’re excited about this role.
Tailor Your Application:Make sure to tailor your application to the Guest Experience Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background aligns with our values!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about McArthurGlen and what we stand for.
How to prepare for a job interview at McArthurGlen UK
✨Know the Company
Before your interview, take some time to research McArthurGlen and its values. Understanding their commitment to guest experience and their culture of positivity will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Guest Experience Advisor, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to exceed customer expectations. This will demonstrate your passion for creating extraordinary moments.
✨Be Ready for Role-Play
Expect to engage in role-play scenarios during the interview. Practice handling common guest inquiries or complaints. This will not only show your problem-solving skills but also your proactive approach to ensuring everyone leaves happy.
✨Highlight Flexibility and Teamwork
McArthurGlen values collaboration and flexibility. Be prepared to discuss how you’ve worked effectively in teams and adapted to changing situations in fast-paced environments. This will illustrate that you can thrive in their dynamic setting.
