KYC Team Lead in London

Company Description: McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

As our Global KYC Team Lead, you’ll lead the end‑to‑end KYC lifecycle, support global compliance initiatives, and ensure our onboarding processes meet regulatory expectations across multiple jurisdictions. This is a hands‑on role where you’ll balance operational oversight, stakeholder engagement, remediation projects, and quality assurance. Reporting to the Head of Compliance, you’ll be a trusted advisor on KYC, KYB, AML, and broader areas of anti‑financial crime.

What you’ll do:

• Drive enhancement projects, ensuring milestones are met and conducting quality checks on updated files to maintain accuracy and regulatory alignment.
• Act as our subject matter expert, advising on KYC/KYB requirements, AML expectations, sanctions, and screening queries.
• Conduct and review CDD/KYC for tenants, suppliers, and other relevant parties, ensuring all due diligence meets internal and regulatory standards.
• Investigate screening alerts, resolve high‑risk findings, and escalate issues where appropriate.
• Develop policies and training to uplift KYC capability across the business and ensure teams remain aligned with evolving regulations.
• Prepare reports for the Head of Compliance, providing insights into onboarding performance, trends, and investor‑related screening outcomes.
• Collaborate cross‑regionally to support broader compliance initiatives and drive consistent standards across the group.

This is a 12 month fixed term contract.

Qualifications:

• 3–5 years’ end‑to‑end KYC experience (UK exposure preferred).
• Degree‑level education, ideally in Law, plus ACAMS/ICA or similar.
• Strong understanding of UK AML/KYC regulations.
• Experience of managing teams and balancing complex workloads.
• Excellent stakeholder management and communication skills.
• High‑level quality assurance capability and attention to detail.
• Experience in KYC enhancement or the real estate sector is advantageous.
• Proficiency in Microsoft Office and willingness to travel occasionally.

Additional Information:

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%.
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organization.
• Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available.
• Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact [email protected]