At a Glance
- Tasks: Engage with guests, resolve inquiries, and create joyful experiences.
- Company: Join McArthurGlen, Europe's leading designer outlet group.
- Benefits: Earn £13 per hour plus bonuses, discounts, and wellbeing perks.
- Other info: Flexible hours, diverse team, and opportunities for growth await you.
- Why this job: Be the face of our brand and make every guest's day brighter.
- Qualifications: Exceptional people skills and a proactive attitude are essential.
The predicted salary is between 13 - 13 £ per hour.
Company Description
Mc Arthur Glen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.
We are currently hiring for a
Guest Experience Advisor to join our dynamic Guest Experience team at the Mc Arthur Glen Group Designer Outlet in
West Midlands!
This is a permanent 15-hour-per-week position, working weekends across Saturdays and Sundays.
This is an in person, face to face role welcoming our guests to the centre.
Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between.
It's about enjoying meeting people and problem solving.
Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
Job Description
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the Mc Arthur Glen brand.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold Mc Arthur Glen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.
- For a detailed description of the responsibilities, see the job description
Qualifications
- Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
- Thrive in a fast-paced setting with customer facing and admin task.
- Be proactive and able to make things happen.
- Have proficient IT skills including email, Word and Excel.
- Have fluent proficiency in English. Any additional language skills would be an advantage.
- Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.
- Additional Information
- You'll receive a competitive base salary of £13 per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, shopping discounts, and more.
- Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
- Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
- Over 85% of our employees would recommend us as an excellent place to work.
- Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
At Mc Arthur Glen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you.
There may be another opportunity within Mc Arthur Glen that is more suitable for you now or in the future.
The compensation offered will depend on demonstrated skills, experience, and location.
We believe in transparency.
Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.
We're committed to creating an inclusive recruitment experience for everyone.
If you need any adjustments or support during the application or interview process, please let us know.
We're happy to work with you to ensure you can participate fully and showcase your skills and experience.
Contact
[email protected]
Guest Experience Advisor in Cannock employer: McArthurGlen UK
At McArthurGlen Group, we pride ourselves on being a leading employer in the designer outlet sector, offering a vibrant work culture in the West Midlands. Our commitment to employee wellbeing is reflected in our competitive salary, performance bonuses, and flexible working options, alongside opportunities for personal and professional growth through international exposure and extensive learning resources. Join us to be part of an inclusive team that values diversity and fosters a positive environment where every individual can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor in Cannock
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like McArthurGlen UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at McArthurGlen UK and let us see your personality shine through!
We think you need these skills to ace Guest Experience Advisor in Cannock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and McArthurGlen UK.
Get Familiar with Our Brand:Before applying, take some time to learn about McArthurGlen UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at McArthurGlen UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress McArthurGlen UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which McArthurGlen UK will surely appreciate.
