At a Glance
- Tasks: Engage with guests, resolve inquiries, and create joyful experiences.
- Company: Join the vibrant team at McArthurGlen Designer Outlet Ashford.
- Benefits: Earn £12.92 per hour plus bonuses, discounts, and health perks.
- Other info: Flexible hours and opportunities for growth in a diverse team.
- Why this job: Be the face of our brand and make every guest's day brighter.
- Qualifications: Exceptional people skills and a proactive attitude are essential.
The predicted salary is between 12 - 13 £ per hour.
Join our dynamic Guest Experience team at the McArthurGlen Designer Outlet Ashford as a Guest Experience Advisor. We're looking for someone passionate about delivering outstanding service in a part-time role, working a 6.5-hour shift every Sunday.
This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
What You’ll Be Doing...
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.
Qualifications
- Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
- Thrive in a fast-paced setting with customer facing and admin tasks.
- Be proactive and able to make things happen.
- Have proficient IT skills including email, Word and Excel.
- Have fluent proficiency in English. Any additional language skills would be an advantage.
- Be flexible about working hours to accommodate the full trading hours of the centre on a rota basis.
Additional Information
You’ll receive a competitive base salary, starting at £12.92 per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, shopping discounts, and more.
Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation. Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career. Over 85% of our employees would recommend us as an excellent place to work.
Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels. At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations.
Guest Experience Advisor in Ashford employer: McArthurGlen UK
At McArthurGlen Group, we pride ourselves on being a leading employer in the designer outlet sector, offering a vibrant and inclusive work culture that values innovation and excellence. As a Digital Product Performance Manager, you'll enjoy competitive salaries, performance bonuses, and a strong focus on employee wellbeing with flexible working options and access to extensive learning resources. Join us to collaborate with diverse teams across eight countries, where your contributions will directly impact our digital platforms and customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor in Ashford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on McArthurGlen and its values. This will help you connect with the team and show that you're genuinely interested in being part of their Guest Experience family.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with guests, try role-playing common scenarios with friends or family. This will help you feel more confident when it comes to addressing inquiries and resolving issues on the spot.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a negative situation into a positive one. This will demonstrate your proactive approach and ability to make things happen, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the McArthurGlen team and ready to embrace the guest-focused culture we cherish.
We think you need these skills to ace Guest Experience Advisor in Ashford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for guest experience shine through! We want to see how much you love meeting people and making their day better.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for those exceptional people skills, so don’t be shy about showcasing them!
Be Professional Yet Friendly:While we want to see your personality, remember to keep it professional. Use a friendly tone in your writing that reflects the positive and proactive approach we value at McArthurGlen.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at McArthurGlen UK
✨Know the Company
Before your interview, take some time to research McArthurGlen and its values. Understanding their commitment to guest experience and diversity will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Guest Experience Advisor, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to exceed customer expectations. This will demonstrate your passion for outstanding service.
✨Practice Problem-Solving Scenarios
Think of common guest issues that might arise and how you would handle them. Practising these scenarios will help you feel more confident during the interview and show that you can think on your feet.
✨Be Ready to Discuss Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability. Highlight your willingness to adapt and how you can contribute to the team’s success, especially during busy periods.
