At a Glance
- Tasks: Engage with guests, resolve inquiries, and create joyful experiences.
- Company: Join McArthurGlen, Europe's leading designer outlet group.
- Benefits: Competitive pay at £13/hour, flexible hours, and a supportive team.
- Other info: Diverse team environment with opportunities for growth and collaboration.
- Why this job: Be the face of our brand and make every guest's visit memorable.
- Qualifications: Customer service experience and excellent people skills required.
The predicted salary is between 27360 - 27360 £ per year.
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. We are currently hiring for a Guest Experience Advisor to join our dynamic Guest Experience team at the McArthurGlen Group Designer Outlet in Bridgend! This is a short-term Fixed Term Contract. The initial duration may be around 1 month, however this could be extended. The role offers up to 30 hours per week.
This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
What You’ll Be Doing...
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Proficiently handle face‑to‑face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well‑organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.
- Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
- Thrive in a fast‑paced setting with customer facing and admin tasks.
- Be proactive and able to make things happen.
- Have proficient IT skills including email, Word and Excel.
- Have fluent proficiency in English. Any additional language skills would be an advantage.
- Be flexible about working hours to accommodate the full trading hours of the centre on a rota basis.
Additional Information
- You’ll receive a competitive base salary, starting at £13 per hour.
- Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
- Guest experience is ingrained in your professional background, as you have worked in hospitality and customer‑facing roles for most of your career.
- Over 85% of our employees would recommend us as an excellent place to work.
- Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact Recruitment@mcarthurglen.com.
Guest Experience Advisor (H) employer: McArthurGlen UK Ltd
At McArthurGlen Group, we pride ourselves on being a leading employer in the designer outlet sector, offering a vibrant work culture that celebrates diversity and inclusivity. As a Guest Experience Advisor at our Bridgend location, you'll enjoy competitive pay, flexible working hours, and the opportunity to grow within an international team dedicated to creating extraordinary guest experiences. With over 85% of our employees recommending us as an excellent place to work, you can be assured of a supportive environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor (H)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on McArthurGlen. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your people skills! Since the role is all about engaging with guests, think of some scenarios where you might need to resolve issues or create joy. Role-play with a friend or family member to get comfortable with your responses.
✨Tip Number 3
Dress the part! First impressions matter, especially in a guest-facing role. Make sure you look professional and approachable. It shows you care about the job and the guests you'll be serving.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and gives you a better chance to stand out. Plus, it’s super easy!
We think you need these skills to ace Guest Experience Advisor (H)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest experience and how you enjoy meeting new people.
Tailor Your Application:Make sure to tailor your application to the Guest Experience Advisor role. Highlight any relevant experience in hospitality or customer service, and mention specific skills that align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at McArthurGlen.
How to prepare for a job interview at McArthurGlen UK Ltd
✨Know the Company
Before your interview, take some time to research McArthurGlen Group. Understand their values, mission, and what makes them stand out in the designer outlet market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Guest Experience Advisor, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlighting your people skills will demonstrate that you can create those extraordinary moments of joy they’re looking for.
✨Embrace a Positive Attitude
McArthurGlen values a culture where 'everyone leaves happy'. During the interview, maintain a positive and proactive attitude. Share stories that reflect your enthusiasm for customer service and how you’ve gone above and beyond to ensure guest satisfaction.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview, as it’s a great way for them to see how you handle real-life situations. Practice responding to common guest inquiries or complaints. This will help you feel more confident and prepared to showcase your problem-solving skills.
