At a Glance
- Tasks: Welcome guests and create extraordinary moments of joy at our designer outlet.
- Company: Join McArthurGlen, Europe's leading designer outlet group with a vibrant team.
- Benefits: Earn £13 per hour plus bonuses, medical insurance, and shopping discounts.
- Other info: Flexible hours, diverse team, and opportunities for growth across departments.
- Why this job: Be the face of our brand and make every guest's visit memorable.
- Qualifications: Experience in hospitality or customer service and excellent people skills.
The predicted salary is between 27360 - 27360 € per year.
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. We are currently hiring for a Guest Experience Advisor to join our dynamic Guest Experience team at the McArthurGlen Group Designer Outlet in Cheshire Oaks! This is a 4 month FTC position for 32 hours per week!
This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Proficiently handle face‑to‑face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well‑organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.
- Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
- Thrive in a fast‑paced setting with customer facing and admin tasks.
- Be proactive and able to make things happen.
- Have proficient IT skills including email, Word and Excel.
- Have fluent proficiency in English. Any additional language skills would be an advantage.
- Be flexible about working hours to accommodate the full trading hours of the centre on a rota basis.
Additional Information: You’ll receive a competitive base salary, starting at £13 per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, shopping discounts, and more. Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation. Guest experience is ingrained in your professional background, as you have worked in hospitality and customer‑facing roles for most of your career. Over 85% of our employees would recommend us as an excellent place to work. Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact Recruitment@mcarthurglen.com.
Guest Experience Advisor in Ellesmere Port employer: McArthurGlen UK Ltd
At McArthurGlen Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises guest experience and employee satisfaction. Our Cheshire Oaks location fosters a collaborative environment where diverse talents come together, providing ample opportunities for personal and professional growth, alongside competitive benefits such as a wellbeing allowance and private medical insurance. Join us in creating extraordinary moments for our guests while enjoying the support of a dedicated international team.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor in Ellesmere Port
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on McArthurGlen. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their guest experience mission.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with guests, think of some scenarios where you might need to solve problems or handle inquiries. Role-play with a friend or family member to get comfortable with your responses and build your confidence.
✨Tip Number 3
Show off your flexibility! The job requires you to be adaptable with working hours, so be ready to discuss your availability during the interview. Highlight any previous experiences where you've successfully managed changing schedules or worked in fast-paced environments.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining the McArthurGlen team and helps us keep track of all applicants. Plus, it’s super easy to do!
We think you need these skills to ace Guest Experience Advisor in Ellesmere Port
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest experience and how you enjoy meeting new people.
Tailor Your Application:Make sure to tailor your application to the Guest Experience Advisor role. Highlight any relevant experience in hospitality or customer service, and mention specific skills that align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at McArthurGlen!
How to prepare for a job interview at McArthurGlen UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research McArthurGlen Group. Understand their values, mission, and what makes their designer outlets unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Guest Experience Advisor, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlighting your people skills will demonstrate that you can create those extraordinary moments of joy.
✨Embrace the Positive Culture
McArthurGlen promotes a culture where 'everyone leaves happy'. During the interview, convey your enthusiasm for creating positive experiences. Share stories that reflect your proactive approach and how you’ve gone above and beyond to ensure customer satisfaction.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving abilities. Think about how you would handle specific guest inquiries or complaints. Practising these scenarios will help you articulate your thought process and demonstrate your readiness for the fast-paced environment.
