At a Glance
- Tasks: Engage with guests, resolve inquiries, and create joyful experiences.
- Company: Join McArthurGlen, Europe's leading designer outlet group.
- Benefits: Competitive pay, performance bonuses, wellbeing allowance, and shopping discounts.
- Other info: Flexible hours, diverse team, and opportunities for growth across departments.
- Why this job: Be the face of our brand and make every guest's visit memorable.
- Qualifications: Exceptional people skills and a proactive attitude are essential.
The predicted salary is between 13 - 13 £ per hour.
Mc Arthur Glen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.
We are currently hiring for a Guest Experience Advisor to join our dynamic Guest Experience team at the Mc Arthur Glen Group Designer Outlet in Ashford!
This is a permanent position for 7.5 hours per week, working Saturdays.
This is an in person, face to face role welcoming our guests to the centre.
Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between.
It's about enjoying meeting people and problem solving.
Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
Job Description
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the Mc Arthur Glen brand.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold Mc Arthur Glen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.
- For a detailed description of the responsibilities, see the job description
Qualifications
- Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
- Thrive in a fast-paced setting with customer facing and admin task.
- Be proactive and able to make things happen.
- Have proficient IT skills including email, Word and Excel.
- Have fluent proficiency in English. Any additional language skills would be an advantage.
- Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.
- Additional Information
- You'll receive a competitive base salary of13per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, shopping discounts, and more.
- Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
- Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
- Over 85% of our employees would recommend us as an excellent place to work.
- Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
At Mc Arthur Glen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you.
There may be another opportunity within Mc Arthur Glen that is more suitable for you now or in the future.
The compensation offered will depend on demonstrated skills, experience, and location.
We believe in transparency.
Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.
We're committed to creating an inclusive recruitment experience for everyone.
If you need any adjustments or support during the application or interview process, please let us know.
We're happy to work with you to ensure you can participate fully and showcase your skills and experience.
- Job Location
- #J-18808-Ljbffr
Guest Experience Advisor in Ashford employer: McArthurGlen UK Ltd
McArthurGlen UK Ltd is an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of Cannock. With a focus on employee growth, you will have access to professional development opportunities and a supportive team environment, all while enjoying the flexibility of a hybrid working model. Join us to make a meaningful impact in the fashion retail industry and elevate your career in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at McArthurGlen UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like McArthurGlen UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Experience Advisor in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to McArthurGlen UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at McArthurGlen UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at McArthurGlen UK Ltd!
How to prepare for a job interview at McArthurGlen UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
