Facilities Assistant in Ashford

Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in 1993 and currently manages 20+ designer outlets in 8 countries.

We’re looking for a proactive and organised Facilities Assistant to help keep our Ashford designer outlet centre running smoothly, safely and efficiently. If you enjoy a hands‑on role, take pride in maintaining high standards and thrive in a fast‑paced environment, this is an excellent opportunity to develop your career in facilities management.

What You’ll Be Doing

• Working closely with the Facilities Manager, you’ll support day‑to‑day operations, coordinate contractors, maintain accurate records and help deliver a first‑class facilities service.
• You’ll also play a key part in ensuring the centre remains safe, compliant and well‑maintained for customers, tenants and colleagues.
• You will manage administration and compliance tasks, including maintaining accurate records, tracking KPIs and supporting health and safety and environmental reporting.
• In addition, you will support stakeholder engagement by building strong working relationships with tenants, contractors and internal teams, while also contributing to risk and safety by identifying and escalating operational risks and ensuring compliance with company policies and safety standards.

Qualifications

• Strong organisational skills with the ability to prioritise tasks effectively.
• Excellent attention to detail and accuracy in administrative work.
• Clear, professional communication skills.
• A collaborative approach and the ability to build positive working relationships.
• Practical problem‑solving skills and good judgement.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Additional Information

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 15%.
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organization.
• Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available.
• Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact Recruitment@mcarthurglen.com.