Insights Coordinator

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries. Are you curious about what makes customers tick? Do you have an eye for detail and a passion for turning data into actionable insights? If so, we’d love to hear from you! We’re looking for an Insight Coordinator to join our insights team on a 12 month Fixed-Term Contract (FTC). This is a fantastic opportunity to gain hands‑on experience in consumer insight and market research within the fast‑paced European retail sector.

You’ll play a key role in supporting our Insight team, helping us understand customer behaviours and market trends that shape our business. Working closely with the Insight Manager and collaborating across marketing and centre teams, you’ll make sure our research programmes run smoothly and deliver real impact.

What you'll be doing…

• Coordinating the planning and delivery of our centre insight programme.
• Supporting key research projects, ensuring timelines and budgets are met.
• Managing day‑to‑day operations across business trackers, including customer feedback, footfall benchmarking, and brand tracking.
• Monitoring and maintaining the insight budget, including forecasting and raising POs.
• Tracking consumer and market trends to inform marketing strategies.
• Gathering and sharing key project inputs with internal teams and external partners.
• Assisting with report writing and providing actionable insights.
• Responding to ad hoc research requests and supporting new project development.
• Presenting findings clearly using Excel and PowerPoint.
• Helping organise insight meetings and coordinating European travel logistics.

Why McArthurGlen?

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 15%.
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organization.
• Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available.
• Values‑Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

To be successful you’ll bring…

• Degree‑level education or equivalent experience.
• Strong communication and presentation skills.
• Excellent organisational and project management abilities.
• Proficiency in Microsoft Excel and PowerPoint.
• A keen interest in consumer insight, market research, and retail.
• High attention to detail and accuracy.
• Ability to work collaboratively and meet deadlines in a fast‑paced environment.

What to expect…

• We commit to replying to all applications, feel free to get in touch if you’d like an update.
• You will have a main point of contact within our Talent team.
• We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process.
• We’re also aware that your time is precious, so aim to keep to a two‑stage process wherever we can.

Be part of something extraordinary… At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. 95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.