At a Glance
- Tasks: Welcome guests, solve problems, and create joyful experiences in a dynamic environment.
- Company: Join McArthurGlen, a leading designer outlet group with a focus on guest experience.
- Benefits: Enjoy a competitive salary, performance bonuses, shopping discounts, and a wellbeing allowance.
- Other info: This is a part-time role with opportunities for growth across various departments.
- Why this job: Be part of an international team dedicated to making every guest's visit memorable.
- Qualifications: Exceptional people skills, IT proficiency, and flexibility in working hours are essential.
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.
We are currently hiring for aGuest Experience Advisorto join our dynamic Guest Experience team at the McArthurGlen Group Designer Outlet inAshford!
This is a permanent position for 6 hours per week, working Saturdays.
This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.
Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
Job Description
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.
For a detailed description of the responsibilities, see the job description
Qualifications
- Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
- Thrive in a fast-paced setting with customer facing and admin task.
- Be proactive and able to make things happen.
- Have proficient IT skills including email, Word and Excel.
- Have fluent proficiency in English. Any additional language skills would be an advantage.
- Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.
Additional Information
- You'll receive a competitive base salary of13per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, shopping discounts, and more.
- Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
- Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
- Over 85% of our employees would recommend us as an excellent place to work.
- Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
The compensation offered will depend on demonstrated skills, experience, and location. We believe in transparency. Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.
We're committed to creating an inclusive recruitment experience for everyone. If you need any adjustments or support during the application or interview process, please let us know. We're happy to work with you to ensure you can participate fully and showcase your skills and experience. Contact: [emailprotected]
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Guest Experience Advisor in Ashford employer: McArthurGlen Group
McArthurGlen Group is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the tourism sector. With competitive salaries, performance bonuses, and flexible hybrid working options, employees are empowered to thrive both professionally and personally. The company prioritises employee growth through continuous learning opportunities, making it an ideal place for those seeking meaningful and rewarding careers in strategic partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor in Ashford
✨Tip Number 1
Familiarise yourself with the McArthurGlen brand and its values. Understanding their commitment to guest experience will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experiences in hospitality or customer service that showcase your problem-solving skills and ability to create positive guest interactions. This will help you stand out as someone who can thrive in a fast-paced environment.
✨Tip Number 3
Practice your communication skills, especially in face-to-face scenarios. Since this role involves direct interaction with guests, being able to convey warmth and professionalism will be key to making a great impression.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. The role requires adaptability to the centre's trading hours, so showing that you're willing to accommodate this will demonstrate your commitment to the position.
We think you need these skills to ace Guest Experience Advisor in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in hospitality and customer-facing roles. Emphasise any specific achievements or skills that align with the responsibilities of a Guest Experience Advisor.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for guest experience and problem-solving. Mention why you want to work at McArthurGlen and how your background makes you a great fit for the role.
Showcase Your People Skills:In your application, provide examples of how you've successfully engaged with guests or customers in previous roles. Highlight any instances where you went above and beyond to exceed expectations.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at McArthurGlen Group
✨Show Your People Skills
As a Guest Experience Advisor, your ability to connect with people is crucial. During the interview, share specific examples of how you've successfully engaged with guests or customers in previous roles. Highlight any instances where you went above and beyond to exceed expectations.
✨Demonstrate Problem-Solving Abilities
The role involves addressing inquiries and resolving issues. Prepare for the interview by thinking of scenarios where you faced challenges in customer service and how you resolved them. This will showcase your proactive approach and ability to think on your feet.
✨Familiarise Yourself with the Brand
Research McArthurGlen and understand their values and guest experience philosophy. Being knowledgeable about the brand will not only impress the interviewers but also allow you to align your answers with their expectations during the interview.
✨Prepare for Role-Playing Scenarios
Interviews for customer-facing roles often include role-playing exercises. Be ready to demonstrate how you would handle various guest interactions. Practising these scenarios can help you feel more confident and articulate during the actual interview.
