At a Glance
- Tasks: Be the friendly face of our GP surgery, managing appointments and patient enquiries.
- Company: Join a supportive healthcare team dedicated to excellent patient care.
- Benefits: Gain valuable experience while earning an apprenticeship wage and receiving ongoing training.
- Other info: Work Monday to Friday, 9am to 5pm, in a dynamic and collaborative environment.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Good education in English and Maths; customer service experience is a plus.
The predicted salary is between 8 - 8 £ per hour.
The Receptionist is the first point of contact for patients and visitors attending the practice.
The postholder will provide a professional, friendly, and efficient reception service, ensuring patients receive excellent customer care while supporting the smooth day‑to‑day operation of the practice.
The role includes administration duties, appointment management, and must maintain confidentiality.
Apprenticeship Standard
Candidates will study Customer Service Practitioner Level 2/Business Administrator Level 3 Framework via Mc Arthur Dean Training and in addition the candidate will be supported by on‑going training and support from the employer.
- Job Spec
- Greet patients, visitors, and healthcare professionals.
- Answer telephone calls promptly and direct enquiries appropriately.
- Manage patient appointments using the clinical system.
- Check patients in for appointments and notify clinicians of patient arrivals when required.
- Deal with patient enquiries both face‑to‑face and via telephone.
- Signpost patients to appropriate services.
- Provide a high standard of customer service.
- Communicate sensitively and effectively.
- Respond appropriately to vulnerable or distressed patients.
- Manage concerns at first point of contact and escalate where necessary.
- Maintain strict confidentiality.
- Comply with GDPR and practice policies.
- Ensure secure handling of patient information.
- Complete mandatory Information Governance training.
- Comply with health and safety policies.
- Report hazards and incidents promptly.
- Maintain a safe and tidy reception environment.
- Work collaboratively with clinical and administrative staff.
- Attend meetings and training sessions.
- Provide cover for colleagues during periods of absence where appropriate.
- Support the practice in achieving its objectives and delivering high‑quality patient care.
- Person Spec
- Good standard of education including English and Mathematics.
- Experience in customer service or reception.
- Excellent communication and IT skills.
- Ability to maintain confidentiality and work as part of a team.
- Strong communication skills.
- Time management skills.
- Problem solving and analytical skills.
- Reliable and punctual.
- Hours of Work
- Monday – Friday, 9.00am – 5.00pm (35 hours)
- Rate of Pay
- Apprenticeship Minimum Wage (£8.00 per hour)
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Apprentice Receptionist GP Surgery in Scunthorpe employer: McArthur Dean Training Ltd
McArthur Dean Training Ltd is an excellent employer that values its employees and fosters a supportive work culture in the heart of Hull and East Yorkshire. As a family-run business, we prioritise quality and sustainability, offering apprentices the chance to develop their skills in a nurturing environment while enjoying a competitive wage and a balanced work schedule. Join us for meaningful growth opportunities and be part of a team that truly cares about your professional journey.
Contact Details:
McArthur Dean Training Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Receptionist GP Surgery in Scunthorpe
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like McArthur Dean Training Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like McArthur Dean Training Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Receptionist GP Surgery in Scunthorpe
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at McArthur Dean Training Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join McArthur Dean Training Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at McArthur Dean Training Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by McArthur Dean Training Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at McArthur Dean Training Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
