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- Tasks: Create and amend AutoCAD Traffic Management Plans while supporting the Design & Surveying Manager.
- Company: Dynamic construction company with a strong focus on client-centric traffic management services.
- Benefits: Gain valuable experience, develop skills, and earn while you learn as an apprentice.
- Why this job: Kickstart your career in a growing industry with hands-on experience and mentorship.
- Qualifications: Strong communication, IT, and organisational skills; a passion for customer service.
- Other info: Work Monday to Friday, 9am to 5pm, in a supportive team environment.
The predicted salary is between 800 - 1400 £ per month.
This company provides a client‑centric traffic management service with strong sector experience and has seen the team grow to over 60 members of staff, 2 depots and head offices in North Lincolnshire. They are now looking to recruit a customer service/administrative apprentice to work with the Design and Surveying Manager.
Apprenticeship Standard: Customer Service Practitioner Level 2
Job Spec:
- Create and amend detailed AutoCAD Traffic Management Plans
- Communicate both verbally and in writing with internal and external customers
- Drawings are to be created in line with Chapter 8 Legislation
- Use Google Maps and Google Earth as reference for layouts
- Communicate details from survey information supplied by each project co‑ordinator
- Work to the agreed time frames given by your line manager
- Create and manufacture special legend signs and advance warnings according to upcoming operational requirements
- Ensure all TM plans are completed and submitted for approval within 24 hours of the initial enquiry being received, working with the Design & Surveying Manager on this
- Assist the Design & Surveying Manager where applicable and when requested
- Assist where applicable with site photo checking
Person Spec:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Hours of work: Monday – Friday, 9am – 5pm (35 hours per week)
Rate of Pay: Apprenticeship Minimum Wage (£7.55 per hour)
Customer Service/Administrative Apprentice Construction Company employer: McArthur Dean Training Ltd
Contact Detail:
McArthur Dean Training Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Administrative Apprentice Construction Company
✨Tip Number 1
Get to know the company inside out! Research their traffic management services and understand their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with both internal and external customers, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed tasks or projects in the past. This will demonstrate that you can handle the responsibilities of the apprenticeship effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service/Administrative Apprentice Construction Company
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant abilities!
Show Off Your Communication Skills: Since this role involves a lot of communication, both written and verbal, make sure your application reflects your ability to convey information clearly. Use concise language and check for any typos or grammatical errors before hitting send!
Highlight Your Attention to Detail: In a role that requires creating detailed plans and working with legislation, attention to detail is key. We recommend giving examples in your application that demonstrate your meticulous nature and how it has benefited past projects or tasks.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at McArthur Dean Training Ltd
✨Know Your Stuff
Familiarise yourself with the company’s services and the role of a Customer Service/Administrative Apprentice. Understand traffic management basics and how AutoCAD is used in this context. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past experiences, whether verbally or in writing. This will demonstrate your customer care skills and ability to work with both internal and external customers.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage tasks and deadlines. Bring up any experience you have with attention to detail, especially in administrative roles. You might even want to mention how you would ensure TM plans are completed on time, as this is crucial for the job.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team. Inquire about the types of projects you might work on or how the Design & Surveying Manager supports apprentices. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
