At a Glance
- Tasks: Manage customer queries, process orders, and elevate complaints across various channels.
- Company: A friendly bathroom supply shop with a focus on customer satisfaction.
- Benefits: Gain valuable experience while earning an apprentice wage and developing essential skills.
- Other info: Work Monday to Friday, 9am to 5pm, with opportunities for growth.
- Why this job: Join a supportive team and enhance your customer service skills in a dynamic environment.
- Qualifications: Strong communication, IT, and problem-solving skills are essential.
The predicted salary is between 8 - 8 £ per hour.
Ths company have a vacancy for a Customer Service Representative to manage customer queries.
You will also be asked to process orders, Pick Orders and elevate complaints across a number of communication channels.
You will need to be able to remain calm when customers are frustrated and have experience working with computers.
Apprenticeship Standard
Customer Service Practitioner Level 2.
- Job Spec
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Person Spec
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Hours of Work
- Monday – Friday, 9am – 5pm (35 hours)
- Rate of Pay
- Apprentice minimum wage (£8.00 per hour)
- #J-18808-Ljbffr
Customer Service/Administrative Officer Apprentice Bathroom supply shop employer: McArthur Dean Training Ltd
Join a dynamic bathroom supply shop that values its employees and fosters a supportive work culture. As an apprentice, you will receive hands-on training in customer service while working alongside experienced professionals who are dedicated to your growth and development. With a focus on teamwork and communication, this role offers a unique opportunity to build essential skills in a friendly environment, all while enjoying the benefits of a Monday to Friday schedule.
Contact Details:
McArthur Dean Training Ltd Recruitment Team
