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- Tasks: Lead and inspire a Customer Service team to deliver top-notch support in the pharmaceutical industry.
- Company: Join a leading global distributor with 50 years of experience in exporting medicines.
- Benefits: Enjoy a competitive salary, hybrid working, performance bonuses, and generous holiday allowance.
- Why this job: Make a real impact by driving team performance and improving customer service standards.
- Qualifications: 3+ years in customer service leadership, preferably in healthcare or pharmaceuticals.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 40000 - 40000 £ per year.
We are recruiting for a Customer Services Lead on behalf of a client. Our client is a leading global distributor of pharmaceuticals. Their success to date is the result of 50 years’ experience exporting medicines to their customers in over 70 countries across 6 continents.
- Location - Watford
- 1 year fixed term contract with a review
- Salary £40,000
- Hybrid working from home 2 days a week
- Hours are Monday to Friday days (37.5 hours)
- Bonus - Performance related
- Holidays 24 days plus Bank Holidays
Team leadership - Lead, motivate, and coach the Customer Service team to ensure a high level of engagement and performance. Maintain excellent, prompt, and consistent customer service standards across the team. Monitor team and individual performance through monthly and quarterly KPIs and take appropriate actions where required. Drive continuous improvement in team performance, processes, and systems to increase productivity and service quality. Conduct regular one-to-one as well as team meetings to support development and cohesion and to address performance matters. Provide daily guidance and support to the Customer Service team, acting as the first point of escalation for operational issues.
Minimum 3 years’ experience as Customer Service team leader or manager within the healthcare sector and ideally within the export pharmaceutical industry. Strong leadership and people management skills with the ability to motivate and support team performance. Excellent problem-solving skills with a proactive and solution focused approach. Strong verbal and written communication skills, including a professional telephone manner. Experience using ERP/order management systems.
Customer Service Manager Export in Watford employer: McAllister Recruitment & Consultancy
Contact Detail:
McAllister Recruitment & Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager Export in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and pharmaceutical sectors. Let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers. This way, you can showcase your experience and problem-solving skills effectively.
✨Tip Number 3
Don’t forget to research the company culture of potential employers. Understanding their values and how they operate will help you tailor your responses during interviews and show that you’re a great fit for their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Manager Export in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in leading teams, especially in the healthcare or pharmaceutical sectors. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: In your application, emphasise your leadership and people management skills. Share specific examples of how you've motivated teams and improved performance. We love seeing real-life stories that demonstrate your capabilities!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Use professional language but let your personality shine through. We appreciate a good balance of professionalism and authenticity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at McAllister Recruitment & Consultancy
✨Know Your Stuff
Make sure you brush up on the pharmaceutical industry, especially the export side of things. Understand the key challenges and trends in customer service within this sector. This will show your potential employer that you're not just a fit for the role, but that you’re genuinely interested in their business.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you improved team performance or resolved conflicts. This is crucial for a Customer Service Manager role, so be ready to discuss your leadership style and how you can apply it to their team.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical scenarios during the interview. They might ask how you would handle a difficult customer or a team performance issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach to problem-solving.
✨Communicate Clearly and Confidently
Since strong verbal and written communication skills are essential, practice articulating your thoughts clearly. You might want to prepare a few questions to ask them as well, showing that you’re engaged and interested in the role. A professional telephone manner is key, so consider doing a mock interview with a friend to refine your delivery.