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- Tasks: Build and maintain strong client relationships while managing accounts and resolving inquiries.
- Company: Reputable provider of Occupational Health Services with 50 years of experience.
- Benefits: Competitive salary, uncapped bonuses, annual leave, and employee development plans.
- Why this job: Join a dynamic team and make a real impact in client satisfaction and growth.
- Qualifications: Experience in account management or sales, with strong communication skills.
- Other info: Opportunity for career growth and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
McAllister Recruitment & Consultancy
We are recruiting on behalf of a client for a Telephone / Telesales Account Manager. Our client has 50 years of experience supporting businesses, and they are one of the biggest and most reputable providers of Healthcare products to Business in the UK. We are open to candidates that have Telesales / Telemarketing experience selling B2B from a variety of industries.
- Job – Telesales Account Manager
- Location – Liverpool
- Hours – 8.45am to 5pm Monday to Friday
- Salary – £30,000 to £31,000
- Bonus – Uncapped earnings
What does our client offer you
- 23 days annual leave entitlement rising to 24 after 2 years’ service and 25 days after 3 years’ service. Plus bank holidays.
- 2 weeks paid sick leave (After 12 months service)
- Annual Salary reviews
- Employee development plans
- Option to buy additional annual leave (Max 5 days)
- Employee assistance Programme
- 100% attendance bonus of a day’s annual leave
- Christmas Bonus
Job Purpose :
The Telesales Account Manager is responsible for building and maintaining strong relationships with clients through proactive communication, ensuring customer satisfaction, retention, and growth. This role involves managing a portfolio of accounts, resolving client inquiries, and identifying opportunities to upsell or cross-sell products and services.
Key Responsibilities :
Account Management
- Serve as the primary point of contact for assigned client accounts.
- Develop and maintain strong relationships with clients to understand their needs and preferences.
- Regularly review account performance and provide clients with relevant insights and updates.
Client Retention and Growth
- Proactively address client concerns and resolve issues promptly.
- Identify opportunities to upsell or cross-sell products/services to existing clients.
- Monitor and analyse account metrics to identify trends and develop strategies for improvement.
Sales Support
- Collaborate with the Sales Manager to onboard new clients and ensure a smooth transition.
- Provide accurate product or service information to clients and assist in resolving any sales-related queries.
Communication
- Conduct regular check-ins with clients via telephone, email, or video conferencing.
- Prepare and deliver presentations or proposals tailored to the client\’s requirements.
- Maintain professional and clear communication at all times to enhance client trust and satisfaction.
Administration and Reporting
- Update and maintain client records in the CRM system.
- Prepare regular reports on account activity, client feedback, and sales performance.
- Monitor account contracts and ensure timely renewals or updates.
Key Skills and Competencies
- Communication Skills: Strong verbal and written communication skills, with the ability to explain complex ideas clearly.
- Relationship Building: Ability to develop and maintain trust with clients and colleagues.
- Problem-Solving: Proactive approach to identifying and resolving issues effectively.
- Sales Acumen: Strong understanding of sales principles and the ability to identify business opportunities.
- Organization: Excellent time management skills and attention to detail.
- Technical Skills: Proficiency in CRM software, Microsoft Office Suite, and telecommunication tools.
Qualifications and Experience
- Proven experience in account management, sales, or customer service.
- Knowledge of either the Healthcare, Medical, Telecoms industries is desirable.
- Demonstrated success in achieving and exceeding targets.
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Telesales Account Manager employer: McAllister Recruitment & Consultancy
Contact Detail:
McAllister Recruitment & Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your experience in account management and sales. Be ready to share specific examples of how you've built relationships and solved problems in the past.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them why you're the perfect fit for the Telephone Account Manager role.
We think you need these skills to ace Telesales Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telephone Account Manager role. Highlight your experience in account management and sales, and don’t forget to mention any relevant industry knowledge you have, especially in healthcare or telecoms.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for building strong client relationships. Be sure to mention your proactive approach to problem-solving.
Showcase Your Achievements: When detailing your experience, focus on your achievements. Use numbers and examples to demonstrate how you've successfully managed accounts or exceeded sales targets in the past. This will help us see your potential impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at McAllister Recruitment & Consultancy
✨Know Your Client
Before the interview, research the company and its clients. Understand their services and how they support businesses in the healthcare sector. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Telephone Account Manager, strong communication is key. Prepare to discuss examples of how you've effectively communicated with clients in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved client issues or identified opportunities for upselling. Be ready to share these stories, as they highlight your proactive approach and ability to maintain client satisfaction.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to client retention or how they measure success in this position.