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For Companies At a Glance
- Tasks: Manage client accounts and ensure timely collection of overdue payments.
- Company: Join a supportive team at MCA New Business Development in Glasgow.
- Benefits: Competitive salary, performance bonuses, training, and career development opportunities.
- Why this job: Build strong client relationships while making a real impact on financial success.
- Qualifications: 5+ years in credit control with strong communication and negotiation skills.
- Other info: Enjoy a friendly work environment with health and wellbeing programs.
MCA New Business Development is looking for an experienced Credit Controller to join its growing team in the Glasgow area. This full-time, permanent role requires someone who enjoys building relationships, resolving issues, and taking ownership of client accounts. You will work with a range of businesses across the UK, managing your own portfolio and helping clients recover overdue payments efficiently and professionally.
Key Responsibilities
- Managing a portfolio of client accounts and ensuring timely collection of outstanding payments.
- Liaising with clients and debtors over the phone and email to resolve queries and negotiate repayment plans.
- Recording all communication and updates accurately on the system.
- Producing client updates and status reports on ongoing cases.
- Supporting pre-litigation processes and escalating accounts when required.
- Building strong client relationships through regular contact and excellent customer service.
Requirements
- Minimum 5 years experience in credit control, collections, or accounts receivable (B2B experience preferred).
- Previous experience working to targets.
- Confident communicator with a professional phone manner.
- Strong negotiation and problem-solving skills.
- Ability to prioritise workload and manage multiple cases at once.
- Competent with Microsoft Office, particularly Excel and Outlook.
- A proactive and positive approach to resolving issues.
What’s On Offer
- Competitive base salary (DOE) plus performance-related bonus.
- Supportive and friendly team environment.
- Training & development.
- Genuine opportunities for career development within a growing business.
- Company pension.
- Free on-site parking.
- Health & wellbeing program.
Credit Controller employer: MCA New Business Development
Contact Detail:
MCA New Business Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at MCA New Business Development on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely wants to be part of their team.
✨Tip Number 3
Practice your negotiation skills! As a Credit Controller, you'll need to demonstrate your ability to resolve issues and negotiate repayment plans. Role-play with a friend or use online resources to sharpen those skills before your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and collections. We want to see how your skills match the requirements, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Controller role. Share specific examples of how you've built relationships and resolved issues in the past.
Show Off Your Communication Skills: Since this role involves liaising with clients and debtors, make sure your written application reflects your confident communication style. Keep it professional yet approachable – we love a friendly tone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MCA New Business Development
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators related to credit control and collections. Be ready to discuss how you've met targets in the past and how you can contribute to their goals.
✨Showcase Your Communication Skills
Since the role involves liaising with clients and debtors, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully resolved disputes or negotiated repayment plans in previous roles. This will show them you're a confident communicator.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in credit control and how you overcame them. Highlight your proactive approach to resolving issues and managing multiple cases. This will illustrate your ability to take ownership of client accounts effectively.
✨Familiarise Yourself with Their Systems
Research the software and tools commonly used in credit control, especially if they mention any specific systems in the job description. Being knowledgeable about Microsoft Excel and Outlook is crucial, so consider brushing up on your skills to impress during the interview.
