At a Glance
- Tasks: Provide technical support and troubleshoot issues for customers via phone and email.
- Company: Specialist engineering business with a focus on customer interaction.
- Benefits: Competitive salary, company car, professional development, and pension.
- Other info: Monday to Friday role with opportunities for ongoing training and career growth.
- Why this job: Become a product expert while solving real-world engineering problems.
- Qualifications: Engineering background with strong communication and troubleshooting skills.
The predicted salary is between 45000 - 45000 £ per year.
MC Technical Recruitment is currently working with a specialist engineering business to recruit a Technical Support Engineer. This role is Monday to Friday 9am til 5pm and will act as a technical interface between the company and its customers.
This is an excellent opportunity for someone with a strong engineering background who enjoys problem-solving, customer interaction, and becoming a true product expert.
As the Technical Support Engineer, you will be responsible for:
- Providing technical support to customers via phone and email, resolving product and system-related queries
- Diagnosing and troubleshooting electrical and controls-based issues
- Becoming a product specialist, developing in-depth knowledge of systems and applications
- Supporting internal teams with technical expertise and application guidance
- Occasionally conducting site visits when necessary
This role requires someone who can confidently communicate complex technical concepts in a clear and practical manner.
To be considered for this role you should have:
- A military, ex-services background could suit
- HNC/HND, NVQ Level 3, Apprenticeship or Degree qualified (or equivalent experience)
- Experience in a technical support, field service, commissioning or controls-based role
- Ability to learn to interpret electrical schematics, wiring diagrams and control system documentation
- Practical fault-finding and troubleshooting experience
- Strong communication skills with a customer-focused mindset
Salary & Benefits:
- Up to £45,000
- A company car
- Monday to Friday position working 9 til 5
- Opportunities for professional development and training – including with the main supplier in Europe
- Ongoing technical development
- Company pension
- Holiday entitlement
To apply: If you are interested in this role, please apply via the link below or contact Matt George at MC Technical Recruitment on 07414220177 for a confidential chat.
Technical Support Engineer in Cheshire employer: MC Technical Recruitment
Join a dynamic engineering firm in Warrington as a Technical Support Engineer, where you will thrive in a supportive work culture that values problem-solving and customer interaction. With a competitive salary of up to £45,000, a company car, and opportunities for professional development, including training with leading suppliers, this role offers a pathway for growth and expertise in a collaborative environment. Enjoy a Monday to Friday schedule that promotes work-life balance while becoming a product specialist in a company that prioritises ongoing technical development and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Cheshire
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting technical issues, try to simulate some common scenarios you might face in the role. This will help you feel more confident during interviews.
✨Tip Number 3
Brush up on your communication skills! You’ll need to explain complex concepts clearly to customers. Try explaining a technical topic to a friend or family member to see if they understand it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Engineer in Cheshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and experience relevant to the Technical Support Engineer role. We want to see how your background aligns with the job description, so don’t be shy about showcasing your problem-solving abilities and customer interaction experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about the position and how your skills can benefit our team.
Showcase Your Communication Skills:Since this role involves explaining complex technical concepts, make sure your application reflects your ability to communicate clearly. We appreciate straightforward language that gets to the point, so avoid jargon unless necessary!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MC Technical Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electrical and controls systems. Familiarise yourself with common troubleshooting techniques and be ready to discuss specific examples from your past experience where you've successfully resolved issues.
✨Practice Clear Communication
Since the role involves explaining complex concepts to customers, practice articulating technical information in a simple and clear manner. You could even do mock interviews with friends or family to get comfortable with this.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you've diagnosed and solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the types of challenges the team faces or how they measure success in the Technical Support Engineer position.
