At a Glance
- Tasks: Provide technical support and troubleshoot issues for customers via phone and email.
- Company: Specialist engineering business with a focus on customer interaction.
- Benefits: Competitive salary, company car, professional development, and pension.
- Other info: Monday to Friday role with opportunities for ongoing training and career growth.
- Why this job: Become a product expert while solving real-world engineering problems.
- Qualifications: Strong engineering background and excellent communication skills required.
The predicted salary is between 45000 - 45000 £ per year.
MC Technical Recruitment is currently working with a specialist engineering business to recruit a Technical Support Engineer. This role is Monday to Friday 9am til 5pm and will act as a technical interface between the company and its customers. This is an excellent opportunity for someone with a strong engineering background who enjoys problem-solving, customer interaction, and becoming a true product expert.
As the Technical Support Engineer, you will be responsible for:
- Providing technical support to customers via phone and email, resolving product and system-related queries
- Diagnosing and troubleshooting electrical and controls-based issues
- Becoming a product specialist, developing in-depth knowledge of systems and applications
- Supporting internal teams with technical expertise and application guidance
- Occasionally conducting site visits when necessary
This role requires someone who can confidently communicate complex technical concepts in a clear and practical manner. Other duties as required.
To be considered for this role you should have:
- A military, ex-services background could suit
- HNC/HND, NVQ Level 3, Apprenticeship or Degree qualified (or equivalent experience)
- Experience in a technical support, field service, commissioning or controls-based role
- Ability to learn to interpret electrical schematics, wiring diagrams and control system documentation
- Practical fault-finding and troubleshooting experience
- Strong communication skills with a customer-focused mindset
Salary & Benefits:
- Up to £45,000
- A company car
- Monday to Friday position working 9 til 5
- Opportunities for professional development and training – including with the main supplier in Europe
- Ongoing technical development
- Company pension
- Holiday entitlement
To apply: If you are interested in this role, please apply via the link below or contact Matt George at MC Technical Recruitment on 07414220177 for a confidential chat.
Technical Support Engineer in West Bromwich employer: MC Technical Recruitment Ltd
At MC Technical Recruitment, we pride ourselves on being an exceptional employer, offering a supportive work culture that values professional growth and development. As a Technical Support Engineer in Warrington, you will benefit from a competitive salary, a company car, and opportunities for ongoing training with leading suppliers, all while working in a collaborative environment that encourages problem-solving and customer engagement.
Contact Details:
MC Technical Recruitment Ltd Recruitment Team
