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- Tasks: Provide top-notch technical support and troubleshoot electrical issues for customers.
- Company: Specialist engineering business with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, company vehicle, health benefits, and professional development opportunities.
- Why this job: Become a product expert while solving real-world problems and helping customers thrive.
- Qualifications: Strong background in Electrical Engineering or related fields, with troubleshooting experience.
- Other info: Exciting travel opportunities for training and a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
MC Technical Recruitment is currently working with a specialist engineering business to recruit a Technical Support Engineer. This role will act as the key technical interface between the company and its customers, providing high-level support on products and systems, troubleshooting issues, and advising on system improvements and upgrades.
This is an excellent opportunity for someone with a strong electrical background who enjoys problem-solving, customer interaction, and becoming a true product expert.
As the Technical Support Engineer, you will be responsible for:
- Providing technical support to customers via phone and email, resolving product and system-related queries
- Diagnosing and troubleshooting electrical and controls-based issues
- Acting as a product specialist, developing in-depth knowledge of systems and applications
- Advising customers on system optimisation, upgrades, and new solutions where required
- Supporting internal teams with technical expertise and application guidance
- Producing clear technical documentation and support materials
- Occasionally conducting site visits when necessary
- Attending bespoke product training in Europe (typically once a year)
This role requires someone who can confidently communicate complex technical concepts in a clear and practical manner.
To be considered for this role you should have:
- A strong background in Electrical Engineering, Controls, Automation or a related discipline
- HNC/HND, NVQ Level 3, Apprenticeship or Degree qualified (or equivalent experience)
- Experience in a technical support, field service, commissioning or controls-based role
- Ability to interpret electrical schematics, wiring diagrams and control system documentation
- Practical fault-finding and troubleshooting experience
- Strong communication skills with a customer-focused mindset
- Willingness to travel to Europe for product training (approximately once per year)
Salary & Benefits:
- Competitive salary (dependent on experience)
- A company vehicle
- Health and wellness benefits
- Opportunities for professional development and training – including with the main supplier in Europe
- Ongoing technical development
- Company pension
- Holiday entitlement
To apply: If you are interested in this role, please apply via the link below or contact Jordan at MC Technical Recruitment on 01489 533 033 for a confidential chat.
Technical Support Engineer - Electrical Controls employer: MC Technical Recruitment Ltd
Contact Detail:
MC Technical Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Electrical Controls
✨Tip Number 1
Get to know the company inside out! Research their products, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about diagnosing issues, brush up on your problem-solving techniques. You might even want to simulate some common scenarios to prepare for potential questions.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Technical Support Engineer - Electrical Controls
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electrical engineering background and any relevant experience in technical support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience makes you the perfect fit. Remember, we love a good story, so share your journey in the field!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your ability to communicate complex technical concepts clearly. We want to see examples of how you've successfully helped customers in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the link and get started!
How to prepare for a job interview at MC Technical Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your electrical engineering and controls knowledge. Familiarise yourself with common troubleshooting techniques and be ready to discuss specific examples from your past experiences. This will show that you’re not just a theory person but someone who can apply their knowledge practically.
✨Practice Clear Communication
Since the role involves explaining complex technical concepts, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you explain technical issues. This will help you feel more confident during the actual interview.
✨Show Your Customer Focus
Prepare to share examples of how you've successfully interacted with customers in the past. Highlight situations where you resolved issues or provided exceptional support. This will demonstrate your customer-focused mindset, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be working on, or the training opportunities available. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.