At a Glance
- Tasks: Provide expert financial systems support and assist in user training and documentation.
- Company: Join M&C Saatchi Group, a creative powerhouse with a global presence.
- Benefits: Enjoy 27 days holiday, private healthcare, and a supportive work environment.
- Other info: Flexible working with opportunities for personal development and growth.
- Why this job: Make a real impact by improving finance systems for a diverse global team.
- Qualifications: 3-5 years NetSuite support experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
M&C Saatchi Group is a creative company that connects specialist expertise, fuelled by data and technology, to help clients navigate, create, and lead meaningful change. Headquartered in London, operations span 23 countries with major hubs in the UK, Europe, Middle East & Africa, Asia, and Australia. The M&C Saatchi Group Finance Systems team is responsible for supporting and enhancing the use of NetSuite (ERP) and Adaptive Insights (forecasting/consolidation) across the M&C Saatchi plc global group. The team comprises both UK and SA based employees and this role will form part of a UK based support team.
ABOUT THE ROLE
The focus of this role will be to provide high quality expert financial systems support to users and proactively assist in training and user education. You will create and maintain administration and user documentation and aid in the identification of functional improvements and participate in their design, testing and implementation. You will also provide project support for solution implementations and rollouts.
Responsibilities
- Provide high quality and expert financial systems support to our global user community.
- Manage user support calls in a timely manner using agreed incident management processes and systems and within agreed SLAs.
- Manage user expectations in a professional and customer orientated manner to provide a high-quality customer service.
- Continuously strive to improve service, processes, and use of Finance Systems.
- Assist in the maintenance and coordination of user setup and security.
- Actively engage in projects being undertaken to improve finance systems, including the testing of new processes to ensure they meet business requirements.
- Aid in the identification of functional improvements by understanding the root cause of user issues.
- Develop an understanding of customised NetSuite solutions and peripheral integrated systems.
- Create and maintain administration and user documentation.
- Ensure all relevant documentation is stored and published within appropriate systems (i.e. virtual files and Intranet).
- Assist in the creation and maintenance of training documentation and scripts.
- Assist in the provision of training courses as required, to ensure all Finance users have the appropriate knowledge for their role.
About you
- Previous experience of finance systems support is necessary, including use of a ticket management system.
- 3-5 years NetSuite support experience essential.
- Willingness to learn new systems and underlying technologies to problem solve.
- Excellent finance transactional processing knowledge gained within a Finance operational or systems role.
- Excellent communication and negotiation skills in a service-oriented environment.
- Ability to multi-task and work under pressure with excellent time management skills.
- Although teamwork is vital, an ability to work on your own, therefore taking the initiative and having a desire to get the job done.
- Ability to adapt to and implement change.
- A flexible approach and a can-do attitude a must.
- Experience working in a global organisation with complex structures.
- Ability to work with others remotely is essential as team is split over multiple locations and support is provided to a global user base.
- Experience within a support and training function.
What you get
For the right candidate, we will offer a competitive salary and benefits package which includes 27 days annual holiday, private healthcare, employer contributory pension, life assurance and income protection. We also offer a host of benefits that support wellbeing including subsidised gym membership, whilst our commitment to Diversity and Inclusion sees us offer learning opportunities around D&I, mentoring programmes and the opportunity for all to participate in a number of active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success.
M&C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture. As part of this M&C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. If you require any reasonable adjustments throughout the recruitment and selection process, please make us aware as part of your application. All employee information is kept confidential according to General Data Protection Regulation (GDPR).
NetSuite Senior Support Analyst in City of Westminster employer: M&C Saatchi
M&C Saatchi Group is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a global environment. With a strong commitment to personal development, competitive benefits including 27 days of annual leave, private healthcare, and a focus on diversity and inclusion, employees are empowered to grow and contribute meaningfully. The collaborative atmosphere, combined with opportunities for training and participation in Employee Led Networks, makes this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land NetSuite Senior Support Analyst in City of Westminster
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like M&C Saatchi. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from M&C Saatchi.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like M&C Saatchi. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace NetSuite Senior Support Analyst in City of Westminster
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in M&C Saatchi and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show M&C Saatchi how you can be a team player!
How to prepare for a job interview at M&C Saatchi
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with M&C Saatchi.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with M&C Saatchi's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
