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For Companies At a Glance
- Tasks: Lead global client projects and transform data into compelling stories.
- Company: Fluency, part of the M+C Saatchi Group, known for innovation.
- Benefits: Competitive salary, collaborative culture, and opportunities for growth.
- Why this job: Make an impact by driving business growth through social media insights.
- Qualifications: Experience in client management and a passion for data storytelling.
- Other info: Dynamic role with a focus on AI-powered insights and social media trends.
The predicted salary is between 36000 - 60000 £ per year.
Fluency (part of the M+C Saatchi Group) is looking for a Client Solutions Lead to oversee global client projects, build senior client relationships, and transform data into compelling stories. If you’re passionate about insights, strategy, storytelling and thrive in a collaborative environment, we’d love to hear from you!
The Role:
As the Client Solutions Lead – Social Analytics, you’ll be responsible for managing strategic relationships, overseeing project delivery, and driving business growth across your portfolio. You will act as the key point of contact for clients, collaborating closely with our consulting and data science teams to deliver innovative, AI-powered insights, with a specific and deep focus on social media performance and trends.
This role combines client leadership, commercial accountability, and compelling data-driven storytelling, especially in translating social media content performance (organic and paid) into actionable business strategy, across industries from e-commerce to government.
What you’ll do:
- Own client accounts – take overall accountability for delivery, outputs, and commercial performance within your portfolio, proactively managing contracts, SOWs, and scopes of work.
- Build Deep Client Partnerships & Drive Proactivity – Maintain trusted partnerships with senior stakeholders, serving as an actively leaned-in, proactive advisor. Share emergent social media findings and trends before being asked, offering strategic counsel, clarity around expectations, and solutions to complex challenges.
- Lead Social Media Performance Evaluation – Oversee the deep-dive evaluation of both organic and paid social media content. Drive analysis to understand how platform algorithms are up-weighting content, what content is working well, and critically, why, ensuring these insights lead to clear client action.
- Drive High-Quality Delivery – Lead
Client Solutions Lead - Social Analytics in City of Westminster employer: M&C Saatchi
Contact Detail:
M&C Saatchi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Lead - Social Analytics in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your storytelling skills! When you get the chance to chat with potential employers, share how you've transformed data into compelling narratives in past roles. It’s all about making your experience relatable.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for a job posting. Reach out directly, express your interest, and share how you can add value, especially in social analytics.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure your application reflects your passion for insights and strategy, and let us know why you’d be a great fit for the team.
We think you need these skills to ace Client Solutions Lead - Social Analytics in City of Westminster
Some tips for your application 🫡
Show Your Passion for Insights: When writing your application, let your enthusiasm for insights and storytelling shine through. We want to see how you can transform data into compelling narratives that resonate with clients.
Highlight Your Client Relationship Skills: Make sure to emphasise your experience in building and maintaining strong client relationships. We’re looking for someone who can be a proactive advisor, so share examples of how you've done this in the past.
Demonstrate Your Analytical Prowess: Since this role involves evaluating social media performance, include any relevant experience you have with data analysis. Show us how you've used insights to drive business strategies and make impactful decisions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at M&C Saatchi
✨Know Your Client Solutions Inside Out
Before the interview, dive deep into Fluency's work and their approach to social analytics. Familiarise yourself with their recent projects and case studies. This will not only show your genuine interest but also help you discuss how your skills can align with their goals.
✨Master the Art of Storytelling
Since the role focuses on transforming data into compelling stories, practice articulating your past experiences in a narrative format. Think about how you can present your achievements in a way that highlights your strategic thinking and ability to drive business growth through insights.
✨Prepare for Client Relationship Scenarios
Anticipate questions around managing client relationships and handling challenges. Prepare examples from your past where you've successfully built partnerships or navigated complex situations. This will demonstrate your proactive approach and readiness to take accountability.
✨Stay Updated on Social Media Trends
Given the focus on social media performance, make sure you're up-to-date with the latest trends and platform changes. Be ready to discuss how these trends can impact client strategies and how you would leverage them to provide actionable insights.
