At a Glance
- Tasks: Manage IT service delivery and ensure alignment with business expectations in a cloud environment.
- Company: Join a global, cloud-only organisation focused on innovation and efficiency.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a dynamic, regulated environment with a focus on agility and governance.
- Why this job: Be the key link between tech and business, driving continuous improvement in IT services.
- Qualifications: ITIL certification and experience with Freshservice required.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking an experienced ITIL Service Delivery Manager who has extensive hands‑on experience with Freshservice to join our lean global, cloud‑only organisation.
In this critical role, you will be the bridge between our technical cloud operations and the business, ensuring that all IT services are delivered efficiently, consistently, and in alignment with agreed business expectations.
Operating in a complex compliance and highly regulated, multi‑cloud environment, you will balance the need for agility with rigorous governance.
You will build, implement and own the ITIL processes, service automation, review cadence, manage escalations, and drive continuous improvement across our cloud service portfolio.
By leveraging ITIL 4 best practices, you will ensure our cloud services provide maximum value, maintain high availability, and meet strict Service Level Agreements (SLAs).
Service Level advanced ITIL 4 certifications (e. g.
ITIL 4 Specialist: Acquiring
