At a Glance
- Tasks: Manage AV tech and IT support for seamless meetings and events.
- Company: Join M+C Saatchi, a diverse and inclusive creative agency in London.
- Benefits: Enjoy 27 days leave, private healthcare, and a supportive work culture.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be at the heart of innovation, ensuring smooth operations and great experiences.
- Qualifications: Experience with AV tech, IT support, and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
M+C Saatchi is looking for an AV & IT Specialist to join our IT team in London.
This is a hands-on role at the heart of our business, responsible for ensuring our meeting rooms, audio-visual technology, events and IT services run seamlessly across the Group.
You'll play a key role in delivering exceptional support to employees, clients and visitors, combining AV expertise, event coordination and IT support to create a smooth and reliable workplace experience.
About The Role
The AV & IT Specialist will be responsible for delivering efficient operational support across the Group, ensuring high-quality management of meeting rooms, AV equipment, and events both internal and external.
The role requires close collaboration with internal teams, stakeholders, and external suppliers to maintain a best-in-class working environment.
This position is critical in supporting compliance, maintaining infrastructure, and driving operational excellence, while also overseeing event coordination for both internal and external engagements.
In addition to AV and event responsibilities, this role also involves providing 1st and 2nd line IT support as needed.
This includes resolving service desk tickets, delivering deskside technical assistance, and supporting end users with hardware, software, and system-related issues to ensure seamless day-to-day operations.
What You'll Do
- Meeting Room Management (Microsoft Teams Rooms) - Monitor, support, check and maintain all meeting rooms. Includes Q-Sys, Logitech, Sennheiser and other similar technologies
- Event & Pitch Coordination - Lead planning, execution, and support for internal and external events and pitches.
Willingness to travel offsite around London to assist the business with pitches and other events
- Digital Signage & Office Environment Services - Manage audio streaming, events, and presentations across office spaces
- Equipment Maintenance - Ensure all AV and operational equipment is in working order, reporting faults via onsite procedures
- Confidentiality & Data Security - Safeguard sensitive materials related to presentations, events, and broadcasts
- Operations Support - Provide administrative assistance, including responding to requests and tickets, information gathering meetings, and handling inquiries relating to events/pitches/setups
- AV Setup & Technical Assistance - Assist staff and clients in using fixed and portable AV equipment for meetings and conferences
- Diary & Calendar Management - Support scheduling of AV services, events, and meetings
- Asset Management - Maintain operational databases for all AV and Meeting room hardware
- Daily Operational Support - Act as the IT/AV point of contact for operational event support needs, responding to tickets from end users in an efficient manner
- AV System Setup & Operation - Lead the setup and management of AV equipment and systems including off-site pitches
- General IT Support (2nd Line) - Assist with IT support duties including incident response, troubleshooting, imaging devices, user onboarding/offboarding employees, Office 365 admin, and troubleshooting hardware/software issues
- Work closely with our vendors and suppliers to ensure events and meetings run seamlessly for the organisation
- Meet regularly with cross-functional teams to ensure all bases are covered for events, off-site pitches and general meeting room functionality
- What you'll bring
- Expertise in Microsoft Teams Rooms, audio-visual technologies and a CTS certification
- Deep understanding of IT networks and the technology 'behind' the AV equipment, notably QSys, Logitech, network patching/troubleshooting
- ITIL 4 Foundation Certified or a good understanding of ITIL principles, specifically Incident Management when handling meeting room/end user issues
- Best-in-class user service and communication with the ability to remove technical jargon when communicating with users
- Proficient in Microsoft 365 support (Outlook, Teams, One Drive, Share Point)
- Hardware diagnostics and troubleshooting (Windows and Mac laptops and peripherals)
- Windows 11 and mac OS support experience
- Incident and ticket management using tools like Service Now or Fresh Service
- Printer troubleshooting
- Experience of events and conferences, including operating sound desks, visuals and cameras
- Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software
- Strong communication skills and ability to build positive relationships
- A proactive team player, actively contributing to the workplace culture
- A meticulous attention to detail, somebody who takes pride in their work
- Strong IT proficiency, particularly in AV and event technologies
- What you'll get
For the right candidate, we will offer a competitive salary and benefits package which includes:
- 27 days Annual Leave
- Private Healthcare
- Employer Contributory Pension
- Life Assurance and Income Protection.
We also offer a host of benefits that support wellbeing including subsidised gym membership, whilst our commitment to Diversity and Inclusion sees us offer learning opportunities around D&I, mentoring programmes and the opportunity for all to participate in a number of active Employee Led Networks and associated events.
ABOUT M+C SAATCHI GROUP
M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture.
As part of this M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics.
If you require any reasonable adjustments throughout the recruitment and selection process, please make us aware as part of your application.
All employee information is kept confidential according to General Data Protection Regulation (GDPR).
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AV & IT Specialist in London employer: M+C Saatchi UK
M+C Saatchi is an exceptional employer, offering a dynamic work environment in London where creativity and technology intersect. As an AV & IT Specialist, you'll benefit from a competitive salary, generous annual leave, and comprehensive healthcare, all while being part of a diverse and inclusive culture that prioritises employee growth through mentoring and active participation in Employee Led Networks. Join us to make a meaningful impact in a role that combines your passion for AV technology and IT support with the opportunity to enhance workplace experiences for colleagues and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land AV & IT Specialist in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what M+C Saatchi UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges M+C Saatchi UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at M+C Saatchi UK!
✨Direct Apply to M+C Saatchi UK
Let's not forget to apply directly through the M+C Saatchi UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AV & IT Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at M+C Saatchi UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at M+C Saatchi UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at M+C Saatchi UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
