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- Tasks: Manage AV equipment, support IT issues, and coordinate events for a dynamic workplace.
- Company: M+C Saatchi Group is a diverse and inclusive employer focused on talent and capability.
- Benefits: Enjoy 27 days holiday, private healthcare, gym discounts, and personal development opportunities.
- Why this job: Join a vibrant team, enhance your tech skills, and make an impact in a creative environment.
- Qualifications: Proficiency in Microsoft 365, hardware troubleshooting, and strong communication skills are essential.
- Other info: This role offers hands-on experience with AV technologies and event coordination.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the AV & IT Support Technician role at M+C Saatchi UK
The AV & IT Support Technician will be responsible for delivering efficient operational support across the Group, ensuring high-quality management of meeting rooms, AV equipment, and events both internal and external. The role requires close collaboration with internal teams, stakeholders, and external suppliers to maintain a best-in-class working environment.
This position is critical in supporting compliance, maintaining infrastructure, and driving operational excellence, while also overseeing event coordination for both internal and external engagements.
In addition to AV and event responsibilities, this role involves providing 1st and 2nd line IT support as needed. This includes resolving service desk tickets, delivering deskside technical assistance, and supporting end users with hardware, software, and system-related issues to ensure seamless day-to-day operations.
What you\’ll do:
- Meeting Room Management – Oversee, support, and maintain all meeting rooms. Work closely with IT team.
- Event & Pitch Coordination – Lead planning, execution, and support for internal and external events and pitches.
- Digital Signage & Office Environment Services – Manage audio streaming, events, and presentations across office spaces.
- Equipment Maintenance – Ensure all AV and operational equipment is in working order, reporting faults via onsite procedures.
- Confidentiality & Data Security – Safeguard sensitive materials related to presentations, events, and broadcasts.
- Operations Support – Provide administrative assistance, including responding to requests and tickets, screening calls, and handling inquiries.
- AV Setup & Technical Assistance – Assist staff and clients in using fixed and portable AV equipment for meetings and conferences.
- Diary & Calendar Management – Support scheduling of AV services, events, and meetings.
- Asset Management – Maintain operational databases for all AV and Meeting room hardware.
- Daily Operational Support – Act as the point of contact for operational event support needs.
- AV System Setup & Operation – Lead the setup and management of AV equipment and systems.
- General IT Support (1st/2nd Line) – Assist with IT support duties including incident response, troubleshooting, imaging devices, user onboarding/offboarding employees, Office 365 admin, and troubleshooting hardware/software issues.
What you\’ll bring:
- Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint)
- Hardware diagnostics and troubleshooting (Windows and Mac laptops and peripherals)
- Windows 10/11 and macOS support experience
- Incident and ticket management using tools like ServiceNow or Fresh Service
- Printer and network troubleshooting
- Strong communication skills and ability to build positive relationships.
- A proactive team player, actively contributing to the workplace culture.
- Strong IT proficiency, particularly in AV and event technologies.
- Experience of events and conferences, including operating sound desks, visuals and cameras.
- Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software.
- Good knowledge of Microsoft Office.
WHAT YOU’LL GET
For the right candidate, we will offer a competitive salary and benefits package which includes 27 days annual holiday, private healthcare, employer contributory pension, life assurance and income protection. We also offer a host of benefits that support wellbeing including subsidized gym membership, whilst our commitment to Diversity and Inclusion sees us offer learning opportunities around D+I, targeted mentoring programmes and the opportunity to participate in a number of active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success.
ABOUT M+C SAATCHI GROUP
M+C Saatchi Group is an Equal Opportunity Employer which does not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on talent and capability, without regard for any personal characteristics.
All employee information is kept confidential according to General Data Protection Regulation (GDPR).
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AV & IT Support Technician employer: M+C Saatchi UK
Contact Detail:
M+C Saatchi UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV & IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific AV and IT technologies mentioned in the job description. Having hands-on experience with equipment like sound desks, cameras, and Microsoft 365 will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of M+C Saatchi Group on platforms like LinkedIn. They can provide insights into the company culture and expectations for the AV & IT Support Technician role.
✨Tip Number 3
Prepare to discuss your experience with incident management tools like ServiceNow or Fresh Service. Being able to articulate your troubleshooting process will demonstrate your readiness for the technical aspects of the role.
✨Tip Number 4
Showcase your communication skills by preparing examples of how you've successfully collaborated with teams or managed events in the past. This will highlight your ability to build positive relationships, which is crucial for this position.
We think you need these skills to ace AV & IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV and IT support. Emphasise your skills in Microsoft 365, hardware diagnostics, and any previous roles involving event coordination or technical assistance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AV and IT support. Mention specific experiences where you've successfully managed meeting rooms or provided technical support, and explain how you can contribute to M+C Saatchi's operational excellence.
Highlight Relevant Skills: In your application, clearly outline your proficiency in tools like ServiceNow or Fresh Service for incident management. Also, mention your hands-on knowledge of AV equipment and your ability to troubleshoot both hardware and software issues.
Showcase Team Collaboration: Since the role requires close collaboration with internal teams and external suppliers, include examples of how you've effectively worked in a team environment. Highlight your strong communication skills and ability to build positive relationships.
How to prepare for a job interview at M+C Saatchi UK
✨Know Your AV Equipment
Familiarise yourself with various AV equipment and technologies that are commonly used in meetings and events. Be prepared to discuss your experience with sound desks, visuals, and cameras, as well as any troubleshooting you've done in the past.
✨Demonstrate IT Proficiency
Highlight your skills in Microsoft 365 and your experience with hardware diagnostics for both Windows and Mac systems. Be ready to provide examples of how you've resolved IT issues or supported users in previous roles.
✨Showcase Event Coordination Skills
Prepare to talk about your experience in planning and executing events. Discuss specific instances where you managed logistics, coordinated with teams, or handled unexpected challenges during an event.
✨Emphasise Communication and Teamwork
Since this role involves collaboration with various stakeholders, be sure to convey your strong communication skills. Share examples of how you've built positive relationships in a team setting and contributed to a collaborative workplace culture.
