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- Tasks: Manage AV equipment, support IT issues, and coordinate events for a dynamic workplace.
- Company: Join M+C Saatchi Group, a diverse and inclusive employer focused on talent and capability.
- Benefits: Enjoy 27 days holiday, private healthcare, gym membership discounts, and personal development opportunities.
- Why this job: Be part of a vibrant culture while enhancing your tech skills and supporting exciting events.
- Qualifications: Proficiency in Microsoft 365, hardware troubleshooting, and strong communication skills are essential.
- Other info: This role offers hands-on experience in AV technologies and event management.
The predicted salary is between 28800 - 42000 £ per year.
The AV & IT Support Technicianwill be responsible for delivering efficient operational support across the Group, ensuring high-quality management of meeting rooms, AV equipment, and events both internal and external. The role requires close collaboration with internal teams, stakeholders, and external suppliers to maintain a best-in-class working environment.
This position is critical in supporting compliance, maintaining infrastructure, and driving operational excellence, while also overseeing event coordination for both internal and external engagements.
In addition to AV and event responsibilities, this role also involves providing 1st and 2nd line IT support as needed. This includes resolving service desk tickets, delivering deskside technical assistance, and supporting end users with hardware, software, and system-related issues to ensure seamless day-to-day operations.
What you\’ll do:
- Meeting Room Management – Oversee, support, and maintain all meeting rooms. Work closely with IT team.
- Event & Pitch Coordination – Lead planning, execution, and support for internal and external events and pitches.
- Digital Signage & Office Environment Services – Manage audio streaming, events, and presentations across office spaces.
- Equipment Maintenance – Ensure all AV and operational equipment is in working order, reporting faults via onsite procedures.
- Confidentiality & Data Security – Safeguard sensitive materials related to presentations, events, and broadcasts.
- Operations Support – Provide administrative assistance, including responding to requests and tickets, screening calls, and handling inquiries.
- AV Setup & Technical Assistance – Assist staff and clients in using fixed and portable AV equipment for meetings and conferences.
- Diary & Calendar Management – Support scheduling of AV services, events, and meetings.
- Asset Management – Maintain operational databases for all AV and Meeting room hardware.
- Daily Operational Support – Act as the point of contact for operational event support needs.
- AV System Setup & Operation – Lead the setup and management of AV equipment and systems.
- General IT Support (1st/2nd Line) – Assist with IT support duties including incident response, troubleshooting, imaging devices, user onboarding/offboarding employees, Office 365 admin, and troubleshooting hardware/software issues.
What you\’ll bring:
- Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint)
- Hardware diagnostics and troubleshooting (Windows and Mac laptops and peripherals)
- Windows 10/11 and macOS support experience
- Incident and ticket management using tools like ServiceNow or Fresh Service
- Printer and network troubleshooting
- Strong communication skills and ability to build positive relationships.
- A proactive team player, actively contributing to the workplace culture.
- Strong IT proficiency, particularly in AV and event technologies.
- Experience of events and conferences, including operating sound desks, visuals and cameras.
- Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software.
- Good knowledge of Microsoft Office.
WHAT YOU’LL GET
For the right candidate, we will offer a competitive salary and benefits package which includes 27 days annual holiday, private healthcare, employer contributory pension, life assurance and income protection. We also offer a host of benefits that support wellbeing including subsided gym membership, whilst our commitment to Diversity and Inclusion sees us offer learning opportunities around D+I, targeted mentoring programmes and the opportunity to participate in a number of active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success.
M+C Saatchi Group is an Equal Opportunity Employer which does not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on talent and capability, without regard for any personal characteristics.
All employee information is kept confidential according to General Data Protection Regulation (GDPR).
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AV & IT Support Technician employer: M&C Saatchi
Contact Detail:
M&C Saatchi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV & IT Support Technician
✨Tip Number 1
Familiarise yourself with the latest AV technologies and tools relevant to the role. Being knowledgeable about current trends in AV equipment and event management will not only impress us but also show your commitment to staying updated in this fast-paced field.
✨Tip Number 2
Network with professionals in the AV and IT support industry. Attend events, webinars, or local meetups to connect with others in the field. This can provide you with valuable insights and potentially lead to referrals that could help you land the job.
✨Tip Number 3
Demonstrate your problem-solving skills during any informal discussions or interviews. Share specific examples of how you've successfully resolved technical issues in the past, as this will highlight your ability to handle the challenges of the role effectively.
✨Tip Number 4
Showcase your teamwork abilities by discussing past experiences where you collaborated with different teams or stakeholders. This is crucial for the role, as you'll be working closely with various internal and external parties to ensure smooth operations.
We think you need these skills to ace AV & IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV and IT support. Emphasise your skills in Microsoft 365, hardware diagnostics, and any event coordination you've done. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AV and IT support. Mention specific experiences where you successfully managed meeting rooms or events, and how you resolved technical issues. This is your chance to show your personality and fit for the role.
Showcase Relevant Skills: In your application, clearly outline your proficiency in tools like ServiceNow or Fresh Service for incident management. Highlight your communication skills and ability to work collaboratively with teams, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the AV & IT Support Technician role.
How to prepare for a job interview at M&C Saatchi
✨Know Your AV Equipment
Familiarise yourself with the types of AV equipment mentioned in the job description. Be prepared to discuss your experience with sound desks, visuals, and cameras, as well as any troubleshooting you've done in the past.
✨Demonstrate IT Proficiency
Highlight your skills in Microsoft 365 and your experience with hardware diagnostics. Be ready to provide examples of how you've resolved IT issues, particularly with Windows and Mac systems.
✨Showcase Event Coordination Experience
Discuss any previous roles where you coordinated events or managed meeting rooms. Share specific examples of challenges you faced and how you overcame them to ensure successful events.
✨Emphasise Communication Skills
Since this role involves collaboration with various teams and stakeholders, be prepared to talk about how you build positive relationships. Provide examples of how effective communication has helped you in past roles.
