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- Tasks: Provide L3 technical support and troubleshoot Linux and network issues for a major customer.
- Company: Leading technology firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting work environment with potential for career advancement.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong Linux skills and experience in customer-facing technical roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading technology firm is seeking an Advanced Technical Support Engineer in Belfast to provide L3 support for a major European customer. This role requires strong Linux and network troubleshooting skills, along with significant experience in a customer-facing technical position. The successful candidate will manage technical cases and support customer use of the internal inventory product, working in a collaborative environment.
Senior Technical Support Engineer (L3) – Telco OSS/BSS employer: MBR Partners
Contact Detail:
MBR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer (L3) – Telco OSS/BSS
✨Tip Number 1
Network your way to success! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the technical interview by brushing up on your Linux and network troubleshooting skills. We recommend setting up a mock interview with a friend to practice explaining your thought process clearly.
✨Tip Number 3
Showcase your customer-facing experience! During interviews, share specific examples of how you've resolved complex issues for clients. This will highlight your ability to manage technical cases effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Technical Support Engineer (L3) – Telco OSS/BSS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Linux and network troubleshooting skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing your customer-facing technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Technical Support Engineer role. Share specific examples of how you've managed technical cases and supported customers in the past.
Showcase Collaboration Skills: Since this role involves working in a collaborative environment, make sure to mention any teamwork experiences. We love seeing how you’ve worked with others to solve problems or improve processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MBR Partners
✨Know Your Tech Inside Out
Make sure you brush up on your Linux and network troubleshooting skills. Be prepared to discuss specific technical scenarios you've encountered in previous roles, as this will show your depth of knowledge and experience.
✨Showcase Your Customer-Facing Experience
Since this role involves significant customer interaction, think of examples where you've successfully resolved customer issues. Highlight your communication skills and how you’ve managed technical cases effectively.
✨Familiarise Yourself with the Product
Get to know the internal inventory product mentioned in the job description. If possible, try to find out more about its features and functionalities so you can discuss how you would support customers using it.
✨Emphasise Collaboration Skills
This position requires working in a collaborative environment, so be ready to talk about times when you’ve worked well in a team. Share examples that demonstrate your ability to collaborate with others to solve complex technical problems.