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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for a major European customer.
- Company: Join a leading tech company that values people and promotes a flexible work culture.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer experience with innovative software solutions.
- Qualifications: Strong software background, Linux skills, and a passion for problem-solving required.
- Other info: Dynamic role with opportunities for career advancement and global collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
As the global leader in high-speed connectivity, our client is committed to a people-first approach. Their teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. They’re a technology company that leads with their humanity—driving their business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
The client is looking for an Advanced Technical Support Engineer (CEST time zone) with a strong software background to join the Global Support Team. This post-sales role involves providing L3 support to a major European customer during business hours.
You’ll support customer use of the internal inventory product, manage technical cases, and provide hands-on assistance. The inventory product is a suite of open, modular, vendor-agnostic applications that help operators improve customer experience, reduce OPEX, and simplify inventory management.
They\\u2019re looking for someone with a “Customer First” mindset, strong troubleshooting skills, and the ability to work independently. The role involves working with internal teams, scripting in Linux, automating tasks, analyzing performance issues, and documenting Root Cause Analysis (RCA).
Responsibilities
- Primary contact for the customer issues and cases
- Daily engagement with the customer to resolve production and non-prod issues
- Escalate critical issues to Engineering as needed
- Develop workarounds to address product limitations
- Provide feedback to internal teams (Account, PLM, R&D)
- Occasional off-hours support and travel as required
Qualifications
- Bachelor’s degree in a related field from a college or university with 5+ years related experience (or Master with 3+ years).
- Preferably 5+ years experience supporting software solutions
- Preferably has experience in an Engineering or technical support role with an equipment vendor in the Telco industry
- Strong Linux skills with some scripting is mandatory
- Strong Network Troubleshooting experience
- Knowledge of the OSS/BSS/Network Management solutions/Systems
- Languages: JAVA, Python, Shell Scripting
- Database(s): PostgreSQL, Neo4j, Mysql
- Experience in database queries is an advantage
- Knowledge on SNMP, Syslog, ICMP, SSH recommended
- Hands-on experience on RESTful APIs
- Experience and understanding of Kafka messaging bus
- Experience with monitoring tools like Nagios, Grafana, Prometheus and Kibana is desired
- Deployment environments: Kubernetes, Docker, microservices
- Experience with Talos Kubernetes is an advantage
- Deployment experience in cloud-based environments (AWS/Azure/GCP/OpenShift) is an advantage
- Experience with CI/CD pipelines (Jenkins, etc.) is an advantage
- Source Control (svn, GitHub) and Ticketing systems (JIRA, Salesforce, etc.)
Assets
- Detail-oriented with strong analytical and problem-resolution skills in a customer-facing role
- Expert monitoring, debugging and troubleshooting skills to collect information for engineering/PLM
- Good automation skills to develop tools for collecting information with minimal downtime
- Strong written and oral communication skills for high-end technical discussions and deep-dive analysis
- Ability to work independently and with a globally distributed team (occasional weekend support and extra hours)
Please ignore the budget as it is flexible and negotiable
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Advanced Technical Support Engineer employer: MBR Partners
Contact Detail:
MBR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Technical Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills and technical knowledge. Be ready to discuss specific scenarios where you’ve solved complex problems, as this will show you have that 'Customer First' mindset they’re after.
✨Tip Number 3
Don’t just apply through job boards—head over to our website and submit your application there. It shows initiative and gives you a better chance of standing out from the crowd!
✨Tip Number 4
Follow up after interviews with a thank-you email. Mention something specific from your conversation to remind them of your fit for the role. It’s a small gesture that can make a big difference!
We think you need these skills to ace Advanced Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Advanced Technical Support Engineer role. Highlight your relevant experience, especially in software support and troubleshooting, and don’t forget to mention your Linux skills and any scripting experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your 'Customer First' mindset and how your background aligns with the responsibilities listed in the job description. Be genuine and let your personality come through.
Showcase Your Technical Skills: In your application, be sure to highlight your technical skills, especially those related to network troubleshooting, database queries, and any experience with monitoring tools. This will show us you’re ready to tackle the challenges of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MBR Partners
✨Know Your Tech Inside Out
Make sure you brush up on your Linux skills and scripting knowledge. Be ready to discuss your experience with troubleshooting, especially in a customer-facing role. They’ll want to see that you can handle technical cases confidently.
✨Showcase Your Customer-First Mindset
Prepare examples of how you've prioritised customer needs in past roles. Think about specific situations where you resolved issues or improved customer experience. This will demonstrate that you align with their people-first approach.
✨Familiarise Yourself with Their Tools
Get to know the tools mentioned in the job description, like Nagios, Grafana, and CI/CD pipelines. If you have experience with any of these, be ready to share how you’ve used them effectively in previous positions.
✨Practice Your Communication Skills
Since this role involves high-end technical discussions, practice explaining complex concepts clearly and concisely. You might be asked to walk through a troubleshooting process, so being articulate is key!
