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For Companies At a Glance
- Tasks: Engage with key accounts, ensuring top-notch customer service and satisfaction.
- Company: Join a dynamic telecoms software company revolutionising OSS/BSS solutions.
- Benefits: Enjoy opportunities for international travel and a vibrant work culture.
- Why this job: Be part of a high-growth team making a real impact in the telecom industry.
- Qualifications: Familiarity with BSS/OSS applications and strong MS Office skills required.
- Other info: Willingness to travel internationally is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a high-growth, mid-sized Telecoms software business supplying a complex portfolio of OSS / BSS solutions (billing, self-service, interconnect, inventory, charging etc) is looking to expand its account management team and is seeking a highly motivated individual with the drive to deliver excellent customer service to a number of their key accounts.
Account Manager duties include:
- Create, identify and respond to opportunities for providing products and services to our customers.
- Liaise with those responsible internally to establish pricing; make recommendations for products, enhancements and services that will help the customer organisation to achieve its business objectives.
- Monitor the level of customer satisfaction at regular intervals; respond to customers’ queries and issues; ensure that, when necessary, corrective action is taken by my client and by the customer organisation.
- Manage the escalation path for support and project issues where necessary to ensure that issues are resolved in a timely manner.
- Identify key influencers in the customer organisation and build relationships with them.
- Assist our client's management to plan and resource the business it expects to achieve with the customer organisation.
- Monitor the level of business actually achieved.
- Advise the management of the customer organisation how to plan and budget for the products and services that are to be supplied in the coming few years.
Given the varied locations of our customers, a willingness for international travel (Europe/Africa/Asia/Americas) on a regular basis is essential.
Experience Required:
- Familiarity with BSS and/or OSS applications used in support of a Telecommunications Operator’s business. This familiarity must be demonstrated to enable appreciation of the Customer’s usage of the system and of their changing requirements.
- Competence with standard MS Office applications and an awareness of project management techniques.
- Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.
- Retaining objectivity and proper understanding of a problem or situation when placed under conditions of stress.
- Maintaining focus on agreed objectives and deliverables whatever the circumstances.
- Keeping commercial aspects continually in mind when taking actions or making decisions.
- Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
- Taking innovative approaches to problem solving and devising inventive and creative solutions.
- Understanding the hierarchy and culture of customer organisations and being able to identify the decision makers and influencers.
- Influencing and persuading others to take a specific course of action when there is no direct line of command or control.
- Checking progress against targets, reporting as necessary and taking action to resolve exceptions.
- Managing multiple customers of varying size (from Tier 1 to Tier 3 operators) and managing multiple opportunities simultaneously and effectively.
Account Manager - OSS / BSS Software Solutions employer: MBR Partners
Contact Detail:
MBR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - OSS / BSS Software Solutions
✨Tip Number 1
Familiarise yourself with the specific OSS/BSS solutions that our client offers. Understanding the intricacies of these systems will not only help you in conversations with potential customers but also demonstrate your commitment and expertise during interviews.
✨Tip Number 2
Network with professionals in the telecoms industry, especially those who have experience with OSS/BSS applications. Attend relevant conferences or webinars to build connections and gain insights that could give you an edge in understanding customer needs.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and how you've successfully resolved issues in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to maintain customer satisfaction under pressure.
✨Tip Number 4
Research the company culture and hierarchy of the organisations you’ll be working with. Understanding their decision-making processes and key influencers will help you tailor your approach and build stronger relationships with clients.
We think you need these skills to ace Account Manager - OSS / BSS Software Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the OSS/BSS software solutions sector. Use specific examples that demonstrate your familiarity with telecommunications applications and your ability to manage customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying and how your skills align with the job requirements. Mention your experience with customer satisfaction monitoring and your ability to build relationships with key influencers in customer organisations.
Showcase Problem-Solving Skills: Provide examples in your application of how you've taken innovative approaches to problem-solving in previous roles. Highlight situations where you successfully managed multiple customers or projects simultaneously, especially under pressure.
Highlight International Experience: If you have experience with international travel or working with diverse teams across different regions, make sure to include this in your application. Emphasise your willingness to travel and how it has benefited your previous roles in account management.
How to prepare for a job interview at MBR Partners
✨Show Your Understanding of OSS/BSS Solutions
Make sure to demonstrate your familiarity with OSS and BSS applications during the interview. Discuss specific examples of how you've used these systems in previous roles, and be prepared to explain how they can benefit the customer organisation.
✨Highlight Your Customer Service Skills
Since the role focuses on delivering excellent customer service, share experiences where you've successfully managed customer relationships. Emphasise your ability to monitor satisfaction levels and respond effectively to queries and issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Prepare scenarios where you had to manage multiple customers or resolve conflicts, showcasing your ability to stay focused on objectives while maintaining a commercial mindset.
✨Research the Company Culture
Understanding the hierarchy and culture of the client’s organisation is crucial. Research their values and structure, and think about how you can align your approach to fit within their environment, especially when identifying key influencers.
