Microsoft Dynamics CCaaS Deployment SME
£750 a day
3 Month Contract - Outside IR35
Remote with ability to travel to Glasgow/London if required.
We are seeking a highly experienced Microsoft Dynamics CCaaS Deployment SME to support a strategic contact centre transformation programme. The ideal candidate will have hands-on experience deploying Microsoft’s Contact Centre as a Service (CCaaS) solution, with deep knowledge of its architecture, integration capabilities, and multi-channel deployment strategies.
Key Responsibilities:
- Lead the deployment of Microsoft Dynamics CCaaS across voice and digital channels (including webchat).
- Design and implement a high-containment, automated IVR using Copilot Studio, ensuring seamless customer journeys and efficient call routing.
- Integrate CCaaS with existing enterprise systems via APIs, ensuring robust data flow and operational consistency.
- Collaborate with engineering, architecture, and business teams to define and deliver scalable contact centre solutions.
- Provide technical leadership and guidance on best practices for CCaaS configuration, customisation, and optimisation.
Essential Skills & Experience:
- Proven track record of deploying Microsoft CCaaS in enterprise environments.
- Strong understanding of the API and integration layer within Microsoft Dynamics and CCaaS.
- Experience designing and deploying multi-channel contact centres, including voice and webchat.
- Expertise in building automated IVRs with high containment rates using Copilot Studio.
- Ability to troubleshoot complex integration issues and optimise performance across channels.
- Excellent stakeholder communication and documentation skills.
Desirable:
- Microsoft certifications related to Dynamics or Azure.
- Experience with AI-driven customer engagement tools.
- Familiarity with compliance and data protection standards in contact centre environments.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Dynamics CCaaS Deployment SME in Glasgow
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Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MBN Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MBN Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MBN Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
