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- Tasks: Transform operational data into actionable insights and lead improvements in customer operations.
- Company: Leading service provider in the UK with an inclusive team culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by influencing senior stakeholders and enhancing customer operations.
- Qualifications: Experience in contact centres and proficiency in SQL or Python required.
- Other info: Join a dynamic team and thrive in a supportive environment.
The predicted salary is between 42000 - 84000 £ per year.
A leading service provider in the UK seeks a Lead Planning Analyst with expertise in operational planning and strong data analytics skills. In this hybrid role based in Newcastle or Leeds, you will transform operational data into actionable insights, influence senior stakeholders, and lead improvements in customer operations.
Candidates should have a background in contact centre environments and proficiency in SQL or Python. This role offers a chance to make a real impact in an inclusive team.
Senior Planning Analyst - Customer Ops & Data Insights | Hybrid in Leeds employer: MBN Solutions
Contact Detail:
MBN Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Planning Analyst - Customer Ops & Data Insights | Hybrid in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL or Python skills. We all know that practical knowledge speaks volumes, so be ready to showcase how you can turn data into actionable insights.
✨Tip Number 3
Don’t just focus on your technical skills; highlight your experience in influencing stakeholders. We want to see how you’ve made an impact in previous roles, especially in customer operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Planning Analyst - Customer Ops & Data Insights | Hybrid in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operational planning and data analytics. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise in SQL or Python!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer operations and how you can influence senior stakeholders. Let us know what makes you the perfect fit for our team.
Showcase Relevant Experience: If you've worked in contact centre environments before, make sure to highlight that experience. We’re looking for candidates who can bring real insights from their past roles, so share specific examples of your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at MBN Solutions
✨Know Your Data
Brush up on your data analytics skills, especially in SQL and Python. Be ready to discuss how you've used these tools to transform operational data into insights in previous roles. This will show your technical expertise and ability to make data-driven decisions.
✨Understand the Customer Ops Landscape
Familiarise yourself with the current trends and challenges in customer operations, particularly in contact centre environments. Being able to speak knowledgeably about these topics will demonstrate your industry awareness and readiness to contribute from day one.
✨Prepare for Stakeholder Engagement
Think of examples where you've influenced senior stakeholders in your past roles. Prepare to discuss how you communicated insights effectively and led improvements. This will highlight your leadership skills and ability to drive change within an organisation.
✨Show Your Team Spirit
Since this role is part of an inclusive team, be prepared to talk about how you collaborate with others. Share experiences where you've worked in a team to achieve common goals, as this will reflect your fit within their culture and values.
