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- Tasks: Transform complex data into actionable insights and lead planning initiatives.
- Company: Join a leading organisation serving millions in a fast-paced, inclusive environment.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by shaping smarter, data-led decisions in customer operations.
- Qualifications: Experience in operational planning, data analytics, and strong communication skills.
- Other info: Opportunity to uplift planning capabilities and drive continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Join one of Europe’s leading organisations, serving millions of customers across multiple countries. This is a business where people are encouraged to be themselves, think differently, and make a real impact in a fast-paced, inclusive environment.
The role involves transforming complex operational data into clear, actionable insights that influence senior stakeholders. Working closely with planning and operational teams, you’ll lead scenario planning, optimise capacity and performance, and support continuous improvement across customer operations.
You’ll also provide indirect leadership to analyst teams across internal and partner environments, helping to uplift planning capability and ways of working.
What we’re looking for:- Strong experience across the end-to-end operational / capacity planning cycle
- Background in a contact centre or customer operations environment (essential)
- Data analytics or technical skills such as SQL, Python or AI-enabled planning tools
- Ability to communicate insight clearly and influence decision-making
- Strong critical thinking and problem-solving skills
- Proactive, improvement-focused mindset
If you’re a well-rounded planning professional who enjoys working close to operations and driving real-world impact, we’d love to hear from you.
Lead Planning Analyst in Leeds employer: MBN Solutions
Contact Detail:
MBN Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Planning Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to planning and analytics. We want to show off our skills and how we can make a real impact!
✨Tip Number 3
Don’t forget to showcase our data skills! Whether it’s SQL, Python, or any other tools, let’s highlight how we can transform complex data into actionable insights during discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our approach to fit the company culture and values.
We think you need these skills to ace Lead Planning Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Lead Planning Analyst role. Highlight your experience in operational planning and any relevant data analytics skills. We want to see how you can bring value to our customer operations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in contact centres makes you a perfect fit. Let us know how you think differently and can make an impact!
Showcase Your Data Skills: Since data is at the heart of this role, don’t forget to mention your technical skills like SQL or Python. Give us examples of how you've used these tools to drive insights and improve operations in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MBN Solutions
✨Know Your Data Inside Out
As a Lead Planning Analyst, you'll be dealing with complex operational data. Make sure you brush up on your data analytics skills, especially SQL and Python. Be prepared to discuss how you've used these tools in past roles to drive insights and influence decisions.
✨Showcase Your Problem-Solving Skills
This role requires strong critical thinking and problem-solving abilities. Think of specific examples where you've tackled challenges in a contact centre or customer operations environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
You'll need to communicate insights to senior stakeholders effectively. Practice explaining complex concepts in simple terms. Consider doing mock interviews with friends or family to refine your communication style and ensure you're clear and concise.
✨Demonstrate Your Proactive Mindset
The company values a proactive, improvement-focused mindset. Prepare to discuss instances where you've identified opportunities for improvement in processes or performance. Highlight any initiatives you've led that resulted in positive changes within your team or organisation.
