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For Companies At a Glance
- Tasks: Lead AI solutions for enterprise clients and design impactful customer experiences.
- Company: Fast-growing European leader in digital customer experience transformation.
- Benefits: Competitive salary, flexible working, private healthcare, and 28 days annual leave.
- Why this job: Shape the future of AI in customer engagement with top brands.
- Qualifications: Deep knowledge of AI, strong communication skills, and leadership experience.
- Other info: Collaborative environment with excellent growth opportunities and ongoing development.
The predicted salary is between 63000 - 87000 £ per year.
Job Description
AI Solutions Specialist -Presales
Salary + Benefits to be discussed over a call
London – Hybrid Options Available
£75,000 base salary + £25,000 OTE + Benefits
Are you passionate about how AI can transform customer engagement?
We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands.
As an AI Solutions Specialist, you’ll sit at the intersection of technology, business strategy, and customer experience.
You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels.
🌍 What You’ll Do
- Lead discovery sessions with enterprise clients to uncover needs and opportunities for AI and automation.
- Design and validate end-to-end AI architectures that are scalable, secure, and outcome-driven.
- Support bids and proposals with credible technical and operational input.
- Deliver compelling demos and presentations that show real business impact.
- Collaborate with Solution Engineers on proof-of-concepts and client showcases.
- Advise on AI trends, technologies, and best practices to shape go-to-market strategies.
- Mentor colleagues and contribute to a culture of knowledge-sharing and enablement.
⚙️ What You Bring
- Deep knowledge of Conversational AI, Generative AI, and automation frameworks.
- Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect).
- Experience designing or supporting enterprise-scale AI deployments.
- Commercial acumen, including ROI modelling and TCO analysis.
- Strong communication and presentation skills with executive audiences.
- Ability to balance technical depth with business storytelling.
- Leadership and mentoring capability within cross-functional teams.
🧠 Tech Stack Familiarity
- AI/Automation: Conversational AI platforms, LLMs, agentic AI, RPA tools.
- Cloud: AWS, Azure, or Google Cloud.
- Integration: APIs, microservices, middleware.
- Data: Advanced analytics and reporting tools.
🎓 Preferred Experience & Certifications
- Background in Presales, Solutions Consulting, or Technical Architecture.
- Experience in AI-enabled customer experience transformation.
- Degree in Computer Science, AI, or related field (or equivalent practical experience).
- Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus.
- Flexible / remote working options
- Private healthcare and life insurance
- Pension plan
- Cycle-to-work scheme
- 28 days paid annual leave (including company-wide wellbeing days)
- Access to LinkedIn Learning and ongoing development programs
If you’re ready to shape the future of AI-driven customer experience and thrive in a collaborative, fast-paced environment — we’d love to hear from you.
- Seniority Level
- Mid-Senior level
- Industry
- IT Services and IT Consulting
- Employment Type
- Full-time
- Job Functions
- Analyst
- Skills
- Large Language Models (LLM)
AI Solutions Specialist - PreSales employer: MBN Solutions
Contact Detail:
MBN Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Solutions Specialist - PreSales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that AI Solutions Specialist role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects related to Conversational AI and automation. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions and scenarios related to AI solutions and customer experience. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace AI Solutions Specialist - PreSales
Some tips for your application 🫡
Show Your Passion for AI: Make sure to highlight your enthusiasm for how AI can transform customer engagement. We want to see your creativity and commercial mindset shine through in your application!
Tailor Your Application: Don’t just send a generic CV and cover letter. We’re looking for specific examples of your experience with Conversational AI and automation frameworks. Show us how you can bring value to our team!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and directness, so make sure your skills and experiences are easy to understand and relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MBN Solutions
✨Know Your AI Stuff
Make sure you brush up on your knowledge of Conversational AI, Generative AI, and automation frameworks. Be ready to discuss how these technologies can transform customer engagement and provide real-world examples of their impact.
✨Understand the CX Landscape
Familiarise yourself with contact centre ecosystems and platforms like Genesys, NICE, or Amazon Connect. This will help you speak confidently about how your solutions can fit into existing systems and improve customer experience.
✨Showcase Your Presentation Skills
Prepare to deliver compelling demos and presentations. Practice your storytelling skills to ensure you can communicate complex technical concepts in a way that resonates with executive audiences and highlights the business value.
✨Be Ready for Collaboration
Highlight your experience working in cross-functional teams and mentoring others. Be prepared to discuss how you can contribute to a culture of knowledge-sharing and enablement within the company.
